Read! America, Inc.

After checking our records, we find no customer by this name or by his address.  I did call [redacted]l and left a message on his voice mail. I also left our number in case we could be of any help.[redacted]V.P.Read America, inc.###-###-####

I own an in home daycare. Read, America called and asked me if I was interested in a new Sesame Street magazine for my daycare. I was speaking on the phone while watching children and so was slightly distracted but understood from the caller that I would receive magazines weekly for about $3 a week. She said I would receive 5 different issues, Sesame Street being one of them. The subscription was for 3 years. I said that sounded like a good deal, assuming that I would be able to cancel if I needed to. I then got a follow up call where they reviewed my order. On that call I asked them what to do if I wanted to cancel. She danced around the issue stating that I wouldn't want to cancel. I then said you never know what might happen and specifically asked "what is your cancellation policy". She told me they don't have a cancellation policy but that they would work with me if I was having difficulty paying. I let it go and agree to the subscription which was a mistake on my part. I was still assuming that they would allow me to cancel and just that they had no specific fees connected with canceling. I received a third call confirming my order and the magazines that I would be receiving. At that point I had gotten some paperwork in the mail showing the magazines that I would be receiving. I saw that the only weekly magazine I was getting was a tabloid and that the kids magazines only came once every other month. The total amount for the subscription was over $500. I thought that this was way more money than I ever wanted to spend on magazines especially when I was only going to be receiving the kids magazines once every other month. I don't know why they advertise for weekly magazines and signed me up for a tabloid when I am a daycare business and would have no interest in getting that. I told him so on third phone call and again asked them to specify what I could do to cancel. At this point they informed me that I would not be able to cancel because I already agreed to the subscription. This seems ridiculous to me since I haven't signed any papers and it simply agreed over the phone. When I called back to try to cancel my subscription I had to speak for some time with the customer service rep over the phone trying to let them know that I was not clear that I would not be able to cancel before I had agreed to subscription. They kept insisting that the magazines were already on their way and it was too late for them to cancel now. However it's been about a month and I still have not seen a single magazine yet. I did manage get them to take my subscription down to one year instead of three. I would not recommend going with this business because I feel that you're going to pay more for magazines than you would ordering specifically from the publishers. I also feel that their selling tactics were bit unethical.

Ms. [redacted] continues to stick with her skewed version of how her order was processed and seems to have a select memory of how things transpired. 

All Ms. [redacted] needed to do was ask Read America to replay any of her calls so she could refresh her memory to what was ACTUALLY said.

We will cancel Ms. [redacted] order do to her diminished memory capacity.

Again, please except our apologies for this matter "unnecessarily" finding its way to your busy and respected desks.

Read America, Inc.

V.P.   C.O.O.

I was contacted by read America in regards to a subscription of educational magazines and literature that I thought would be great for my Child Care facility. Almost 3 months have passed and products at all.. I contacted them because I have received a quarterly bill for items that I have yet to receive, I was informed by a very rude customer service representative that if I would have read the welcome package it informs me that the products could take 60 to 120 days to come.. I think that as a small business owner caring for children, we take everything that is an expense very serious and that when we are purchasing something that benefits our children we are not expecting to receive our items months later, nor are we prepared to pay for stuff that we have yet to receive..

Dear Revdex.com,  At no time did the client refer to possibly closing her day care business.  If she had we would have explained that, the service would continue, however, she would be able to change her magazine selections at any time.  If that wouldn't have been acceptable, we would not have entered the new order.  I have just reviewed the first 2 conversations with the client and nothing was mentioned by her.  I dont know why she keeps dragging the Revdex.com into this.   She tells the Revdex.com one thing, we review it.... again, and find out that nothing of the kind was said.   If the client would just call and review her verification, or any other conversation she had with Read America, Inc. she would recall her commitment.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This issue has not been resolved.  They say that I have to pay all this money.  I’ve said in the past that I do not want this but they said that I have to do this. I want out of this. I don’t understand how I am obligated to receive and pay for these and so that is why I have put up with it. It’s come to my attention thought that I have certainly not been the only person with this problem with them and they contacted you and you guys (the Revdex.com) resolved it because there is no contract like they claim there is!Regards,[redacted]

I am with a preschool and got a call on 4/21/16 at the time the lady on the phone had me believing that they were going to be sending books for my preschool children and I would be billed 29.96 every 2 months. I got a letter on 4/26/16 that it was for magazine subscription. when I talked to the lady I told her that I would like to cancel this because it was not even what she said it was. she told me that I couldn't cancel and that she would call back to see if there are other magazines I would be interested in. I RUN A PRESCHOOL MY PRESCHOOLERS HAVE NO INTREST IN MAGAZINES!

Dear Revdex.com

Thank you for bringing this matter to our attention.   I have followed up with the publisher of Family Circle and all is good.  Ms. [redacted] subscription will begin July 2014. I have spoken with Ms. [redacted] today to update her as to the status of her...

subscription.

Dear Revdex.com.... Thank you for bringing this matter to our attention.  We are very confused as to where this all came from in regard to [redacted]??   Our long time customer service rep [redacted], has been working with and assisting [redacted] for years, literally!  I challenge...

anyone to find a c.s.r. that has had the patience and that has bent over backwards to help a client with her accounts... [redacted] has more then 1 account with Read America, Inc. We have been very active on these accounts,  following up on service, doing change of magazines, per customer request etc. etc.    We are very sorry if something has changed in [redacted] world but we need to insist that our customers pay their bills as agreed.    [redacted] could continue working with [redacted] but she has abrubtly stopped communicating with us.    I'm sure that we can find a way to help [redacted] continue to honor her obligation to Read America just as Read America has honored our obligation with [redacted].      Regards [redacted]V.P.Read America, Inc.[redacted]

Dear Revdex.com,  Thank you for bringing this matter to our attention.   We have updated our List of Daycare operators that would rather not hear from us.

Thank you

Read America, Inc.

I run a home daycare and received a call from someone at Read America during a busy time of day. I was told that I could cancel at any time. I was given an 800 number if I had any problems or concerns. After sending in several payments, I requested that the account be cancelled and that magazines stop being sent. Since that time, I have had several very rude phone calls and now they are even calling my personal line with demands of payment, which I refuse to pay. They have continued to send magazines I do not want. I never signed any agreements. Wolves in sheep's clothing. DO NOT USE. THEY WILL NOT LET YOU CANCEL

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

If the July issue is not received I will file another complaint.

Regards,

[redacted]

I am happy to report that [redacted] called me back today and was able to cancel my order. Read! America had already taken my payment of $29 so I will be receiving one subscription for Family Circle. Thankfully I was able to cancel the full order because I simply could not afford the full plan. Thank you [redacted] for being so quick and efficient!

[redacted] They called me and I thought it sounded too good to be true. I told them I'd think about it then googled them for reviews. I'm glad I found this. The response from this one made me [redacted]. Goes to show they aren't the good respectable business they try to say they are. Hats off to [redacted]. Bet he st his pants from that response

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and and agree that this business did not call me before. I now consider this complaint resolved. Thank you Revdex.com of Central, Northern and Western Arizona. 

Regards,[redacted]

Dear Revdex.com.....   thank you for bringing this matter to our attention.   After speaking with [redacted] yesterday, we at Read America thought she wanted to change some of her magazines and a new substitution list was sent out to her.  She had asked about settling her...

account but that's a matter for collections.  We at Read America bend over backwards to work with and help our customers with their accounts to avoid "collections".We have been working closely with [redacted] since Dec of 2013, helping to manage payments, changing selections etc...     As with all clients, we received a recorded commitment, of course with customers permission, from [redacted]. I just reviewed this verification call and all was solid.  [redacted] understood her commitment to Read America, Inc.I attempted to contact [redacted] today personally, and was met with a full voice mailbox so I could not leave a message.  [redacted] account is almost paid in full?  I'm hoping [redacted] will see this response and call me back, since I cannot get through to her.Sincerely[redacted]V.P.//C.O.O.Read America, Inc.

Dear Revdex.com, please accept my sincere apologies for this matter finding it's way to your respected offices.  As you are aware, we here at Read America, Inc. do everything in our power to prevent scenarios like this from happening.  When I personally spoke with  our clients husband,...

Joe (10.12.15 9:00am), he had no interest in reviewing the recorded verification that we have on file or he would most certainly understand that Mrs. [redacted] committed FULLY to this order.  As you also know, Read America asks for permission to record the final verification call to make sure that all is as agreed. We do this for every client.  It's actually for the protection of our clients.  We are committed to clients by pre paying the publishers for their order, which is also explained.Read America never implies "Books"  These are magazines and we refer to them as such.  Mrs. [redacted] has the money part "almost" correct.  What she fails to mention in her complaint is the fact that her service is for 36 months but payments are for only 18 months.  Our clients pay nothing the 2nd half of their 36 month service because its P.I.F. in the 1st 18 months.  During the final verification call Mrs. [redacted] even changed a few of her selections? 
Mr. [redacted] obviously wants this stopped but his wife ordered it.  We spoke with her on 7.30.15 then called Mrs. [redacted] back same day to confirm order. Then on 8.5.15 we contacted Mrs. [redacted] again to make sure that all was correct on her copy of order that she had received from the U.S.P.S.  All was as agreed.  We thanked Mrs. [redacted] for the order and for her permission to allow recording of verification. 
I'm sorry if Mrs. [redacted] thought our folks at Read America were rude.  That doesn't sound right and I will certainly be following up on that.  I do know that Mr. [redacted] was not too understanding when I spoke with him and I had to cut the call short.     We have removed Mrs. [redacted] from auto charges to her credit card.  She will receive old fashioned paper bills from here out.
Bottom Line...  When we ask a new client if they want our service THREE separate TIMES and they say yes Each Time, then it's time to stop asking and enter the order with the publishers.  How many times should we ask if they want the service? 4 times. 5 times, 6 times.............. 
I'll be watching for the [redacted]'s reply.
Please except our sincere apologies again for this matter finding its way to your respected desk.
Sincerely

Read America, Inc.

Dear Revdex.com...   please accept our sincere apologies for this matter finding its way to your respected office. It takes more then answering your daycare's telephone for you to place an order with Read America.    We are sending [redacted] 5...

publications, not 4.  We initially spoke with [redacted] on 9.23.14. We placed a follow up confirmation call approximately 30 minutes later to make sure all was correct.  After sending paper work out to [redacted] we followed up with a final "verification" call on 9.26.14.  As with all new Read America clients, we asked for and received permission to record the verification call.  At that time we reviewed all details of the new order with [redacted] and all was correct and agreeable.  We then thanked [redacted] for her new order and for her permission to have "recorded" the verification.  Read America entered and Pre-Paid the publishers for the new account just as agreed with [redacted].  [redacted] gave Read America her husbands name and phone number as a back up number. After having trouble reaching [redacted] regarding her account, we started leaving messages with the other phone number she gave us.  [redacted] had her Attorney send us a letter and we responded as we are responding now.  It's one thing when a client sincerely is having hardships and request's that we work together with them.  But when a client takes the path of [redacted]'s we have to stand up for what is right for Read America and it's employee's and family's.Once again, Read America did exactly what it promised to do and we only expect our clients to do the same, as would any other company or corporation.Sincerely[redacted]Read America, Inc.

Dear Revdex.com, please except our apology for this matter finding its way to your respected offices.   We here at Read America Inc strive to eliminate all such complaints. After reading the attached complaint I personally reviewed the initial sales conversation along with the follow up...

confirmation call.  The complainant, Ms. [redacted] actually asked about canceling before order was finalized, and our Reps explained that we ask our customers to commit to the order because Read America has to pay the publishers up front for our customers.   This was agreeable with Ms. Webster.  After entering order we sent out paperwork to Ms. [redacted] and followed up with a verification call to make sure all paperwork is correct.  All was good except Ms. [redacted] was a little perturbed about "another call".  Read America asked to record this final call and Ms. [redacted] gave her OK.  We always ask for the customers commitment to make all remaining payments, as agreed, and Ms. [redacted] agreed.   Perhaps Ms. [redacted] should give us a call, we've been attempting to reach her, without much success. ###-###-####.  Then we can come to some kind of mutual agreement to satisfy all parties involved.When a customers asks Read America to enter their order "Just as agreed" we do.   Now we would greatly appreciate that the Revdex.com does not give Read America a bad mark for not "caving in" to this customer, a customer that does not want to fulfill her commitment made to Read America, even though we are very willing to work with her and have fulfilled our commitment to her "Just as agreed".Sincerely[redacted]V.P.C.O.O.Read America, Inc.