Re-Paint Reviews (%countItem)
Re-Paint Rating
Address: 1765 S 8th St Ste 210, Colorado Springs, Colorado, United States, 80905
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Contractor disputing payment of painting services with discount coupon. Contractor claims estimate included discount and noted on estimate. Contractor then changed his story saying that if not on the estimate that the coupon indicates that it must be presented at time of the estimate. Copies of both documents don't show this information. Before the contract was signed and sent to the company, a call was placed to Shirley at the company who advised the coupon could be used with the estimate and no other information provided. Kevin *** spun that interaction by basically saying that Shirley didn't know what was going on. Our decision to agree to the contract for the work was based on this information. Now that the work is completed, Kevin *** has advised he won't accept payment for the services minus the discount and has threatened to contact his attorney for legal action and have a lien placed on the property.
To Whom It May Concern:
On 6/13/2020, Mr *** signed a contract with our company for us to paint the exterior of his house at ***, Colorado Springs, CO 80909 for $2060. On the bottom of our ValPac Coupon it clearly states that it is not valid on previous work or work in progress and not valid with any other offers. Mr *** handed Kevin *** the coupon after the work was completed and Kevin was there to pick up payment. Mr *** offered to discount the job $100 for Mr ***'s misunderstanding which Mr *** refused. We do plan to lien Mr ***'s house or nonpayment. We are available for mediation should Mr. desire.
Hello,
We offered the customer a $100 discount but we will be more then happy to give a 20% discount which would be $200. What we want is a happy and satisfied customer. Please let us know how we can proceed from here to get this resolved.
Thank you,
Kevin
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. We are willing to accept the 10% discount and will remit a check to the business in the amount of $1860. Just need a good mailing address in which to remit payment. Thank you.
Sincerely,
Rex