Re/Max Momentum Brighton

We manage a property for Mr [redacted] at [redacted] ** [redacted] knows his sprinkler system was winterized and turned back onHe can at any time find real time information about what occurs with the property on the tenant web site or contact me directlyThe door in question separates the garage, which [redacted] reserves for his own use, from the back yard of the property, which [redacted] should not be accessingThe door is securedThe door does have minor damage, which the tenant takes full responsibility for The tenant is being allowed to fix the door as he has the means to do so since it has no effect on the usability or safety of the property [redacted] refuses to speak to me personally, he calls the office and will only speak to admin who do not have the information about his particular property [redacted] has also, rather then speaking to me, called RE/MAX LLC, who tried to explain to [redacted] that they have nothing to do with individual franchises, [redacted] refuses to believe that RE/MAX LLC and continues to call them to fix his door The instructions on how to respond to your letter where unclear, so hopefully email is acceptable

Complaint: ***
I am rejecting this response because:It is not an accurate representation of the facts of this situation. 1) I asked twice to be provided receipts for the sprinkler system actions In part to ensure I was correctly filling out the tax forms related to this rental property None have ever been provided.2) I have never been informed about a tenant web site If one exists, Mr*** has never provided any information about it.3) The core issue is Mr***'s undependability and lack of action, and his non-responsiveness to my attempts to communicate Early in the timeline of this incident, *** committed three different times to having the repairs made I have text messages, emails, and phone records documenting this After that, he simply stopped responding I have phone records that show repeated text messages and phone calls that have no responses Additionally, on multiple occasions, his admin has answered the phone and has promised to get *** to return my call In fact, her statement during the second conversation was "This is unlike ***, he's usually is right on top of these things" acknowledging the non-responsiveness in previous attempts.4) The issue is not around my access to the back yard It is that the tenant has damaged my property, (still unrepaired), and now has access to my belongings housed in the garage, which is unacceptable This entire time, I have simply wanted the damage repaired and my belongings secured.5) After Mr*** stopped responding, I have pursued several avenues to facilitate resolution of the issue These avenues have included this Revdex.com path (thank you for trying to help) and RE/MAX corporate, who did explain the corporate/franchise business relationship, but also offered to try to encourage Mr*** to resolve the issue This issue began on February 20th It is now June 16th, and is not rectified per my requests that began on February 20th Mr*** is in default on the terms of the property management contract, and I am requesting a refund of his fees in the amount of $540, for the three months he has not performed his job as defined in the contract
Sincerely,
*** ***

We manage a property for Mr. [redacted] at [redacted] knows his sprinkler system was winterized and turned back on. He can at any time find real time information about what occurs with the property on the tenant...

web site or contact me directly. The door in question separates the garage, which [redacted] reserves for his own use, from the back yard of the property, which [redacted] should not be accessing. The door is secured. The door does have minor damage, which the tenant takes full responsibility for.  The tenant is being allowed to fix the door as he has the means to do so since it has no effect on the usability or safety of the property.               [redacted] refuses to speak to me personally, he calls the office and will only speak to admin who do not have the information about his particular property. [redacted] has also, rather then speaking to me, called RE/MAX LLC, who tried to explain to [redacted] that they have nothing to do with individual franchises, [redacted] refuses to believe that RE/MAX LLC and continues to call them to fix his door.  The instructions on how to respond to your letter where unclear, so hopefully email is acceptable.