[redacted] & [redacted],We apologize that our design consultant did not ask permission before video taping your bathroom. We will talk to all of our reps about your concerns and change our procedure. The purpose of that particular video is strictly for the homeowner and design consultant...
and is never shared publicly, however, we understand and completely agree that it is important that we NEVER make a homeowner feel that their privacy has been invaded. Additionally, we are so sorry for the way your call was handled. It should have immediately been transferred to one of us so that we could hear your concerns personally. We will be training on that as well. We really appreciate the feedback and we will use it to make a better experience for our customers in the future.Sincerely,[redacted] & [redacted] & [redacted]
[redacted] & [redacted],We apologize that our design consultant did not ask permission before video taping your bathroom. We will talk to all of our reps about your concerns and change our procedure. The purpose of that particular video is strictly for the homeowner and design consultant...
and is never shared publicly, however, we understand and completely agree that it is important that we NEVER make a homeowner feel that their privacy has been invaded. Additionally, we are so sorry for the way your call was handled. It should have immediately been transferred to one of us so that we could hear your concerns personally. We will be training on that as well. We really appreciate the feedback and we will use it to make a better experience for our customers in the future.Sincerely,[redacted] & [redacted] & [redacted]