Re-Bath Designs of Indianapolis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below To be very simple: I do have a lifetime warranty on this Rebath if Rebath does any repairs and this is very plain in the copy of the "Lifetime Warranty" I sent by Certified mail to Rebath of Indianapolis and to Revdex.com of Central Indiana I even highlighted this fact If someone other than Rebath does the calk job I forfeit the warranty I'm not sure if anyone read any of the materiel I sent Regards, ** [redacted]

I am sorry Mr*** states that the work that we did originally is not in question yet the very next sentence states that it does, I am confused. I have stated that we do not cover caulk after years and the warranty does not apply. We have an A+ rating because we do take care of warranty issues and our customers. Mr***'s complaint has nothing to do with a warranty issue. Mr*** wants to pay for a service that based on the phone conversation and his letter he stated he will not be happy with anything we do. So we will recommend him to someone else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached
Regards,
** ***

Mr. [redacted]'s bathroom was installed on 10/17/2007.  Included is his contract and his completion and satisfaction form.  As you can see it has been signed that Mr. [redacted] was satisfied with the job.  On Monday May the 8th 2017.  Mr [redacted] came in and was complaining...

about the caulk job on his system from 10 years ago which I have nothing in my records that states we came out there over and over 10 years ago.  I told him there was no warranty on the caulk especially after 10 years and told him I would call him with a service charge amount. After speaking with him on the 10th of May he continually tried to get out of having to pay the amount that I had given him.  Saying only 40% of the caulk needed to be done could we charge him that or maybe just for a service call so he wouldn't have to pay the full amount.  In each instance I told him no that this was the charge.  He asked for a warranty or some type of guarantee that it would be done to his satisfaction.  At this point in time I realized that he wouldn't have been happy with anything that we did.  So I told him that I could refer him to another handyman that could help him at possibly a lower price and since it isn't under warranty anyone could do the work.At this point in time I am offering to refer him to a handyman to help him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To be very simple:  I do have a lifetime warranty on this Rebath if Rebath does any repairs and this is very plain in the copy of the "Lifetime Warranty" I sent by Certified  mail to Rebath of Indianapolis and to Revdex.com of Central Indiana.  I even highlighted this fact.  If someone other than Rebath does the calk job I forfeit the warranty.  I'm not sure if anyone read any of the materiel I sent.
Regards,
**  [redacted]