RDS Companies

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We are reaching out to the customer direct to find a way to reach a solution to the issueThanks Folsom Chevy team

I am rejecting this response because: You have not provided any new information or a reasonable answer for your unprofessionalism

Response:Thank you for bringing your experience with Folsom Chevrolet to our attentionAs a result we are reviewing all current processes regarding online applications and communications; we will correct any problems that are deemed necessary
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Per the customer's desired settlement, we refunded him $(check# ***) on 4/6/According to our bank statements the $was debited from our account 4/11/Please let me know if you have any other questions in regards to this case

Revdex.com:
I have
reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
My question is what course of corrective is being made agains Folsom Chevy to ensure other customers are not paying for services that are not being completed by the dealership as that constitutes fraud?

We are reaching out to the customer direct to find a way to reach a solution to the issue. Thanks Folsom Chevy team

I am rejecting this response because: It is weak and does not hold Folsom Chevrolet/Geo accountable for their actions. I have included a copy of the email that was sent to me telling me my credit application would not be submitted without my approval. There is no guarantee that Folsom Chevy will not continue this practice nor does it do anything to resolve the THREE (3) hard inquiries that they added to my credit report.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Response:Attached is the disclaimer that is included with all our online applications for credit, in which the customer authorizes Folsom Chevrolet to run and send credit to outside financial institutions. It states, “You [the customer] (1) make the above representations, which are certified correct, for the purpose of securing credit; (2) authorize us[Folsom Chevrolet], affiliated entities, and financial institutions to whom we submit your application (hereinafter "Financial Institutions") to obtain consumer credit reports and to gather employment history as necessary and appropriate to determine your creditworthiness.” Reviewing the emails that were sent, including where [redacted] said he would not submit your credit, and also the phone conversations that took place between the customer and [redacted], the credit was sent to other financial institutions only after [redacted] was told by the customer that they wanted a real quote. Due to the customer’s credit history Folsom Chevy could not make a decision without sending the information over to the banks for approval. The conversation with [redacted] came after the banks would not accept a lease on a 2015 Camaro based on the customer’s credit. [redacted] was seeing if the customer wished to see what a purchase on a 2016 Camaro would be knowing that there are incentivized leases available on the 2016.