RDM Cabinets

Initial Business Response / [redacted] (1000, 6, 2015/04/27) */ I am responding to Case # [redacted] On April 14, 2015, Ms [redacted] did come in to our branch to close her accountShe approached my teller window and explained that she has an account that she had no idea that she had, so she wanted to close the account and get the moneyShe went on to ask if the two Dormant Account Fees could be returned to herI explained that we could not refund the feesFort Financial Credit Union's policy is that fees will only be refunded if there was a credit union errorFort Financial Credit Union issues quarterly statements on all savings accountsDormant Account Fees are not assessed until there has been months of no account activityDuring that time, the member should have received at least statements making her aware of the accountThe last transaction on Ms [redacted] 's account occurred in July 2013, and the first Dormant Account Fee was assessed in February — which is months after the last transactionOur Truth-In-Savings Fee Disclosure is provided at the time of account opening, included once per year in member statements, and also available 24/on our website If any further action is required on Fort Financial Credit Union's part, please let us know