R.C. Schwartz & Associates, Inc.

October
29, 2015RevDex.com of Wisconsin Attn:
[redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] – [redacted] Dear [redacted],I
received your correspondence and reviewed the information in Ms. [redacted]’s
account.  Our Claims...

Department handled
the investigation of the orders that Ms. [redacted] stated were not
received.  As there was already a
previous claim of a lost package on Ms. [redacted]’s account, initially her
request for a refund on her most recent order was denied.  To
resolve this issue, I have issued a refund of $69.99 to refund Ms. [redacted] for
order #49861822 which UPS confirms was left at her front door.  Her card issuer should fully process this
refund within 5-7 business days.We
will not issue refunds for any additional claims of lost packages under Ms.
[redacted]’s account.  If she chooses to
place additional orders, she is doing so at her own risk.  If she does not receive future orders, she
will need to file claims directly with USPS/UPS, her third party shipper, or her local police department.Thank
you for your time.LindseyCustomer
Care SupervisorEastbay

May 10, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted]) Dear [redacted],  I have contacted our Circulation Operations Manager to request the removal of Mr. [redacted] from our catalog mailing...

list.  Mr. [redacted] will no longer receive our Eastbay catalog, effective June, 2017. I do apologize for the delay in completing this process. Mr. [redacted] did have multiple accounts; therefore, the first request to unsubscribe was not completed on all accounts. Thank you for your time. [redacted] Eastbay Customer Service

January 20, 2017   Revdex.com of Wisconsin Attn: Bradley Colmerauer 10019 W. Greenfield Avenue Milwaukee,...

WI 53214  RE: Complaint #[redacted] (Terrika [redacted]) Dear Bradley,  I apologize for the delayed response as the previous complaints were not received. I have reviewed Terrika’s account and also his Star Club account number [redacted].  We have sent rewards to his email address provided, as they were earned. We apologize if they were not received. Terrika has used some of the rewards from August; therefore, appears to be receiving them now. Our Operational Support Department has requested rewards to be resent on the following invoices: [redacted]
[redacted]
[redacted]
[redacted]
[redacted] If Terrika has any further concerns he may call our Operational Support Department at ###-###-#### and request to speak with the Team Lead. Thank you for your time. Jane [redacted] Eastbay Customer Service

August 19, 2015[redacted]
[redacted]
[redacted]
[redacted] RE: Case #10764481 – [redacted]  Dear [redacted],I have received your correspondence and reviewed the information in Mr. [redacted]’s account.  I have included the information from...

our website explaining our two rush shippingoptions (Next Business Day and 2 Business Days) as well as the details of the 3-4 Business Day service that was chosen for Mr. [redacted]’s order.  Any packages that are not sent via rush service do take 24 hours to leave our warehouse, and the shipping time begins with the first business day after shipment.Heather left notes in Mr. [redacted]’s account following their conversation confirming that when they spoke, his order could no longer be changed or cancelled, so unfortunately we did not have the option of changing the shipping method or cancelling the order at that time.I sincerely apologize for the inconvenience Mr. [redacted] experienced with his order and for any confusion regarding the shipping timeframes.  I have issued a refund of$5.99 back to his credit card to reimburse him for the shipping costs on his order.  (He should allow 5-7 business days for his bank to process the funds back to his account.) Thank you,[redacted]Eastbay

January 30, 2017   Better...

Business Bureau of Wisconsin Attn: Stacy [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint # [redacted] (David [redacted]) Dear Stacy,  I apologize for the delay in responding as I did not receive the previous notification. I have reviewed the information in Mr. [redacted]’s account. His order included product number 56485442 – Nike Kobe 11 Low.  All of our products are received directly from the manufacturer.  We apologize for any disappointment regarding the quality of the shoes.  Mr. [redacted] may review our Return Policy and Return Instructions via the following links: [redacted] The time for a return to reach us and be processed is approximately 10-14 business days from the date it was returned. There was a slight delay processing returns due to the busy holiday season. We received Mr. [redacted]’s return on 12/23/16.  A credit card refund of $139.83 was requested on that date.  The return did not include the original shipping and handling cost.  Due to the product being defective, I have requested an additional credit card refund of $25.11, today, 1/30/17. That amount includes shipping and handling of $22.98 plus the sales tax difference of $2.13. Therefore, the total amount refunded for the defective item is $164.94, which is the original charge. Thank you for your time. Jane [redacted] Eastbay Customer Service

August 18, 2016   Revdex.com of WisconsinAttn: [redacted] 10019 W. Greenfield AvenueMilwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’ account.  [redacted], the supervisor who...

spoke with him on 8/17/16, left detailed notes in his account as follows:   Customer was transferred to me angry because he wanted our current promotion of $25 reward sent to you via e-mail when you purchase $99 or more.  His order was placed on 8/12/16 and this promotion didn’t begin until 8/14/16.  He already used a different promotion code on the order and he did not have an e-mail address on his account.  He disconnected the call after he was done telling me how we would give him his $25 and it didn’t matter when he ordered, etc.   All of our promotions state that they do not apply to prior purchases, which would indicate an order placed before that specific promotion began as in this case.  I would honor it as a one-time courtesy had Mr. [redacted] not already used a promotion code on his order which removed $36.00 from his order total.  We only allow one promotion code per order so I am not able to apply a second discount to the same order.  I do apologize for any inconvenience but this has always been Champs Sports’ policy and it is clearly delineated in the details of all promotions. Thank you for your time. [redacted] B Customer Care Supervisor Champs Sports

May 4, 2018 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted]([redacted]) Dear [redacted],  I have reviewed Mr. [redacted]’s additional comments. We will not reimburse return shipping and handling costs for orders sent via a freight forwarding company.  There are no exclusions to this policy. Mr. [redacted] may return the product to us per instructions on the enclosed invoice. Thank you for your time. [redacted] Eastbay Customer Service

January 18, 2017   Revdex.com of Wisconsin Attn: Stacy [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted]) Dear Stacy,  I apologize for the delay in responding as I did not receive the previous notification. I have...

reviewed the information in Mr. [redacted]’ account. Mr. [redacted]’ order was delivered via UPS on 12/15/16 and signed for by “Harden”.  We are sorry to hear that Mr. [redacted] did not receive the package. Per Mr. [redacted]’ previous contact with us, a PayPal refund of $248.21 was denied by PayPal due to his dispute with the original PayPal charge.  I have emailed Mr. [redacted] to inform him that once he has dropped the dispute with PayPal, he may then contact our Operational Support Department at 1.800.991.6759 to request the PayPal refund. Thank you for your time. Jane [redacted] Eastbay Customer Service

I accept the response from the retailer and accept their offer of a $5 discount. Please contact the business to have this applied to my order.

January 29, 2018 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted]) Dear [redacted],  I have reviewed Ms. [redacted]’s comments. Ms. [redacted] purchased product number 18369007 - Nike Lebron Soldier II...

shoes from us on 12/11/17.  If she is not happy with the quality of the shoes, she may return them to us.  The shoes will be inspected by our Returns Department and they will determine whether the shoes are acceptable as a defect. I have requested a UPS Return Label to be sent to Ms. [redacted].  It will arrive via email in 1-2 business days from UPS Quantum View.  I have also requested a copy of her invoice to be sent to her.  It will arrive via a separate email in 24-48 hours.  Ms. [redacted] may review our Return Policy, Return Instructions and also print a Return Form via the following links: https://www.eastbay.com/customerserv/help:returnPolicy/ https://www.eastbay.com/customerserv/help:returnUsInternational/ https://www.eastbay.com/customerserv/help:returnUsInternational/ Thank you for your time. [redacted] Eastbay Customer Service

November 3, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted]) Dear [redacted],  I have reviewed Mr. [redacted]’s comments. Order number 2886591 included product number BB4488 – Adi Ultra Boost...

Uncaged for $149.99.  The order was discounted $60.00 per the promotion code FINAL40 for 40% off. The total charge of $101.02 included sales tax of $6.03 and shipping and handling of $5.00. Mr. [redacted] provided a screenshot prior to placing the order, indicating a discount of $96.00 was applied to the order per the promo Final40, which is not 40% and is incorrect.  Upon submitting the order, the correct discount of $60.00 was applied to the order. We are unable to refund $38.28 per Mr. [redacted]’s request as the correct discount was applied to the order. Mr. [redacted] may return the product if unwanted.  The original shipping and handling charge of $5.00 is not refundable if the product is returned to us.  Per his previous contact with us, we have offered to waive the SmartLabel return charge of $6.99.If Mr. [redacted] would like to keep the product, we will refund the original shipping and handling of $5.00 as a courtesy. This resolution has been discussed with leadership staff and will not be changed. Thank you for your time. [redacted] Final Score Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You are simply blind and don't know how to use the Revdex.com website. Email has attachment on it.Your lack of caring is just simply unacceptable.Please go back and open again the message and there are 2 attachments there. 
Regards,
[redacted]

March 15, 2018 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted]) Dear [redacted],  I have reviewed [redacted]’s complaint. Order number 57572538 (invoice number 65385558) for product number CP9506 –...

Adidas Originals Superstar (size 5.0), shipped 3/1/18 via USPS with a tracking number of 94[redacted].  Tracking results via usps.com indicate the package was delivered to an individual at the address at 11:11 A.M. on 3/5/18.  The order was shipped to a freight forwarding address as requested. When using a third party reshipping company, we are unable to service for any missing, damaged or defective items once a package is delivered to a freight forwarder. A freight forwarder also includes any form of third party responsible for holding and/or shipping an order to the intended recipient. We are not able to make any exceptions to this policy. No refund or replacement order will be processed. [redacted] has recently contacted us regarding this concern and has been provided with the correct information. Thank you for your time. [redacted] Eastbay Customer Service

The shoes that I received had literally been put on my sons foot one time to try on.  There was NO dog or cat hair as we DO NOT OWN A PET!!!  To say that they found a piece of hair on the shoe and now they are calling them dirty is absolutely insane. There is absolutely nothing wrong with these shoes and I want my refund.  I can send pictures of the shoe and the inside.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Margaret [redacted]

October 12, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted]) Dear [redacted],  I have reviewed Mr. [redacted]’s comments regarding order number 55855964. Mr. [redacted] used a third party freight forwarding...

company as his shipping address. When using a third party reshipping company, we are unable to service for any missing, damaged or defective items or material difference once a package is delivered to a freight forwarder.   Please note that a freight forwarder also includes any form of third party responsible for holding and/or shipping an order to the intended recipient. We are not able to make any exceptions to this policy. Mr. [redacted] may contact the freight forwarding company directly for further assistance. Thank you for your time. [redacted] Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is not true please see attached file. I was not informed until 2/16 and made the purchase on 2/13 leaving me no time on 2/13 to try and purchase the shoes elsewhere. To add fuel to the fire my $176.00 is still being held as if I purchased the shoes. Please see attachement. 
Regards,
Eileen [redacted]

January 11, 2017     Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214   RE: Complaint #11897090 (Jason G[redacted] Dear [redacted],   I apologize for the delay in responding as I did not receive the first notification. I have...

reviewed the information in Mr. G[redacted]’s account.    I emailed Mr. G[redacted] today, 1/11/17 and apologized for any disappointment regarding his shopping experience with us.  I requested the name of the associate he communicated with who was rude.  Our main priority is to provide the ultimate in customer service to everyone.   I confirmed that a UPS Return Label and also a copy of his invoice were processed on 12/26/16.  The processing time for a Return Label is one business day. However, due to the busy holiday season, we do advise to allow 24-48 hours.    In regards to the return processing time, details within the Return Policy on our web site, state the following:   “The time for your return to reach us and be processed is approximately 10-14 business days from the date it was returned.”   However, due to the holiday season, we are advising customers to allow 3-4 weeks as our Returns Department is very busy with the abundance of returns.   We have not yet received a return from Mr. G[redacted].  Once his return has been received and processed, an email notification will be sent to him.     Thank you for your time. Jane Martin Eastbay Customer Service

August 11, 2015 [redacted]
[redacted]
[redacted]
[redacted] RE: Case #[redacted] – [redacted] Dear [redacted],Per Ms. [redacted]’s account, we had not yet processed her return when I last responded on 8/10 so the return was not showing in her account.  The tracking attachment that she sent appears to be for the SmartLabel, which was the label included with her original package.  As she had contacted us numerous times requesting a replacement label, it appeared to us that she no longer had the original return label.  I apologize that this was not the case.Ms. [redacted]’s account shows that her return was processed today and a credit applied to her credit card in the amount of $89.29.  She should allow 3-5 business days for her card issuer to process this refund. Thank you, [redacted]
[redacted]Eastbay

May 4, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint # [redacted] ([redacted]) Dear [redacted],  I have reviewed Mr. [redacted]’s account information. Order number 54989045 has been cancelled by our Payment...

Verification Department.  All orders are subject to payment verification prior to being processed to ship.  The verification system used for credit card orders is automated. The exact reason for cancellation is not provided to us; therefore, we are unable to offer any additional information as to why the payment is unacceptable. Mr. [redacted]’s credit card has not been charged.  He may contact our Payment Verification Department at ###-###-#### if he has any further concerns regarding the cancellation. Thank you for your time. Jane Martin Eastbay Customer Service