I received your correspondance from the Revdex.com regarding your Bosch dishwasher. To this date I have not received an inquiry from Bosch customer service. Protocol is that once a case is initiated, the CSR contacts the service provider and parks the customer on...
hold. This validates the claim, as authorization information from the customer has no validity. A authorization letter and number is required for out of warranty claims.On July 11, 2015 I confirm that I diagnosed your dishwasher as not cycling (not draining the water out). We both noticed a loud drain pump. When I returned with the new drain pump we compared them. I showed you the deformed impeller on July 17th, 2015 (7 days later). You asked to retain the part so you could take it apart which I left with you. The dishwasher now drained and cycled properly, and you stated that your were adamant about getting refunded from Bosch.Thursday, July 23 was scheduled for a recall, stating that the unit was short cycling. Upon arrival you turned me around and stated that the dishwasher had worked fine for the previous 3 cycles. Tuesday, August 11, 2015 you requested that I return and contact Bosch tech support. After going through complete diagnostics with tech support in California, we confirmed that there were no issues. Tech support advised to recheck leveling and make sure there was no warpage in door closure, (confirmed).Intermittent problems are hard to solve. Especially when your machine is out of warranty. I cannot throw free labor and parts at your machine, and to this date no accurate diagnosis can be given. The machine would have to be in the actual failure to do any repairs.In good faith I am refunding your service fee of 165.00, the pump assembly of 41.72 and the freight of 12.00, for a total of $2 18.72 It would be in both our best interests that in the future, you would obtain another service provider.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. For Mr. [redacted] to wash his hands of this whole affair is not satisfactory or fair. He is the only Bosch authorized independent service tech in this part of the state. If he is unable to figure out what the problem is, he should admit it to Bosch so they can proceed to make me whole. Whether to pump was bad is not the issue. The issue is that the dishwasher still is intermittently short cycling. Replacing the pump did not fix the problem and refunding me $200 does not fix the dishwasher. As for warranty, The control module is under warranty and that is probably the root of the malfunction. I have purchased a control module from an online appliance parts vendor and will replace it myself. If I fix the problem, I expect to be reimbursed for the cost of the control module by Bosch.
I received your correspondance from the Revdex.com regarding your Bosch dishwasher. To this date I have not received an inquiry from Bosch customer service. Protocol is that once a case is initiated, the CSR contacts the service provider and parks the customer on...
hold. This validates the claim, as authorization information from the customer has no validity. A authorization letter and number is required for out of warranty claims.On July 11, 2015 I confirm that I diagnosed your dishwasher as not cycling (not draining the water out). We both noticed a loud drain pump. When I returned with the new drain pump we compared them. I showed you the deformed impeller on July 17th, 2015 (7 days later). You asked to retain the part so you could take it apart which I left with you. The dishwasher now drained and cycled properly, and you stated that your were adamant about getting refunded from Bosch.Thursday, July 23 was scheduled for a recall, stating that the unit was short cycling. Upon arrival you turned me around and stated that the dishwasher had worked fine for the previous 3 cycles. Tuesday, August 11, 2015 you requested that I return and contact Bosch tech support. After going through complete diagnostics with tech support in California, we confirmed that there were no issues. Tech support advised to recheck leveling and make sure there was no warpage in door closure, (confirmed).Intermittent problems are hard to solve. Especially when your machine is out of warranty. I cannot throw free labor and parts at your machine, and to this date no accurate diagnosis can be given. The machine would have to be in the actual failure to do any repairs.In good faith I am refunding your service fee of 165.00, the pump assembly of 41.72 and the freight of 12.00, for a total of $2 18.72 It would be in both our best interests that in the future, you would obtain another service provider.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. For Mr. [redacted] to wash his hands of this whole affair is not satisfactory or fair. He is the only Bosch authorized independent service tech in this part of the state. If he is unable to figure out what the problem is, he should admit it to Bosch so they can proceed to make me whole. Whether to pump was bad is not the issue. The issue is that the dishwasher still is intermittently short cycling. Replacing the pump did not fix the problem and refunding me $200 does not fix the dishwasher. As for warranty, The control module is under warranty and that is probably the root of the malfunction. I have purchased a control module from an online appliance parts vendor and will replace it myself. If I fix the problem, I expect to be reimbursed for the cost of the control module by Bosch.