Razer USA Ltd

Razer Customer Service contacted Mr. [redacted] and assisted him with replacing his defective mouse.  If Mr. [redacted] would like further assistance, he may contact us directly.  Tell us why here...

Razer Customer Service contacted Mr. [redacted] and assisted him with shipping his malfunctioning laptop to the Razer repair center for repairs.  We will try to rush the repairs as fast as we can.  However, the testing process cannot be shortened.  We want to make sure that when the...

computer leaves the repair center it is in 100% working order. If Mr. [redacted] would like further assistance, he may contact us directly.

Hello [redacted]
I am sorry you do not feel like we did anything to help you and I am sorry for the ongoing issue you are still facing. However, you will need to contact your credit card company for any fraudulent charges that may have appeared on your credit card. All transactions on our website are secure and are authorized by the credit card company.
Should your credit card company have any questions we will be happy to assist them but they should have all the necessary data they need to quickly assist you with any claims.
 
Best regards,
[redacted]
 
R?Z?R|WaveDirector of Support
 
 
 
Best regards,Glen Frick
 
R?Z?R|WaveDirector of Support
 
 
[redacted]
[redacted]
 
R?Z?R|WaveDirector of Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I find it curious that the day the complaint is filed is the day I get the keyboard shipped. Furthermore, the promo code provided instantly voids the free shipping on orders over $50 on Razer's website. Ultimately I received the keyboard in an atrociously untimely manner, but I received it. 
Regards,
[redacted]

Hello [redacted],  I am sorry for any troubles you have had with your Razer mouse.  A mouse does not produce any voltage and can only pass voltage that comes from the USB port you have it plugged into.   USB ports carry 5 volts DC and should not produce enough current to hurt a...

person.  However if you sustained a moderate to severe shock I would recommend you seek a computer repair center to inspect your computer.  If you feel your mouse is defective we would be happy to replace any mouse that is found to be defective within the warranty period.   We do need a proof of purchase or serial number so we can insure the unit is within the 2 year warranty period.  I will have the team double check your Razer Synapse account to see if we can find any data regarding your serial number and purchase date. Best regards, [redacted] R?Z?R|Wave Director of Support

This is the second complaint I have to file against Razer because of how incompetent their customer service is. I purchased a Razer Nabu X smartband in January of 2015 and noticed that the charger was no longer working so I contacted customer service to get a replacement charger since I was still under warranty. They told me I had to send in my Nabu X and not the charger which I thought was odd but they said they would just send me a replacement Nabu X because it was under warranty and the issue could have been with the band and not the charger. I sent in my Nabu X on May 6th and they received it at Razer Headquarters in Carlsbad on May 7th but I guess they send it to another place to fix because when I asked for an update on the status I got this email on May 15th saying "We only just received the returned unit yesterday. Please allow a few days for processing and we'll send you a tracking number once the new unit it shipped." More than a few days have passed since it is May 28th as I am writing this complaint and still I have not received my replacement Nabu X smartband. I constantly am emailing the support to get updates on why my replacement hasn't shipped and I have not received any answers. I am very frustrated because I don't understand why it takes weeks to ship a replacement when it should only take a couple days and I have not even gotten any confirmation that I will be receiving my Nabu X. It seems like they don't even care and it's not fair because I paid a lot for the smartband and I would just like it to be sent to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Razer never contacted me. I contacted them on multiple occasions and they never followed up with me even though a manager said he would. Furthermore, my refund has not been processed 4 business days after they received the item I returned to them. This customer service is disgusting and a class action lawsuit should be filed given this kind of mishandling of money and inventory is borderline fraudulent. They immediately billed me, yet they cannot refund me, nor stop the product from shipping in the first place. Horrible company, horrible employees.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,We are sorry to hear about the problems you are having with the system. We understand that due to reasons beyond your control you were unable to meet the refund deadline, and as such, we will have an agent reach out to you shortly with a resolution. We apologize again for the inconvenience and...

appreciate your patience.Best Regards,[redacted]Customer Support Manager

Hello [redacted], 
Thank you for your order at RazerStore.com on Jan 6, 2016.
We could not complete processing your order due to payment processing
issues...

relating to the submitted order information. As a result, our merchant
service has not billed your account for this incomplete order and a reversal
was effected on Jan 7, 2016.
On Jan 21, 2016, our merchant services support team contacted you
regarding your case.
If you have not received this communication or have further inquiries,
please contact us directly at [redacted]
and we would be happy to assist you.
Sincerely, [redacted]Director of Support

Hello,I am a little confused as to why the Revdex.com rejected this one.   [redacted] mentions the case closed  will be considered resolved once he does receive this refund.   We will gladly grant the refund once we do receive the product back. It will take a couple of days to process the refund and for it to appear in the account. That process will take place as soon as the product is returned to us. Please do let me know if there is any problems with the refund process at all and I will be happy to help. [redacted] Director of Support.

Razer Customer Service contacted Mr. [redacted] and assisted him with receiving a replacement phone.  If Mr. [redacted] requires further assistance, he may contact us directly.

Hello [redacted], I am sorry about any issues your Razer Atrox. From the notes I am reading on your case the team sent you replacement parts for your unit yesterday. I believe this should solve any of your issues.  If you are still having any problems please let us know. [redacted]...

[redacted]Director of Supprot

Razer Customer Service contacted Mr. [redacted], apologized for the inconvenience and then assisted him with receiving a replacement product.  If Mr. [redacted] would like further assistance, he may contact us directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and Razer's response contains false and incorrect assertions - Razer did NOT refund my money. I contacted my credit card company about this situation, since all other avenues were going nowhere; and my credit card company issued a chargeback against Razer.
Regards,
[redacted]t [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],
 
I am sorry your son was not able to receive this gift before Christmas.  I know you both must be disappointed that you did not get the headset in time.
 
We do show the package was delivered to your address in Prince George on December 30th.    The...

product left our warehouse on December 17th,   in time to make it to you before Christmas,   but when you changed the  ship to address it delayed the shipment to your updated address.    Thus it did not make it to your updated address by Christmas.  Our  fulfilment process is set up to quickly get you the product you ordered, but when we do not have the correct address it will delay the shipment and we cannot guarantee it will reach you in the normal time frame.  
 
I hope this helps ease the pain some, here is a gift voucher/code for $35.00 you can you use for your next purchase on the Razerzone website.  [redacted]
 
Thanks for your time and support.   I hope your son is enjoying the new headset, even if it did not make it under the tree.
 
 
Best regards,[redacted]
Razer|WaveDirector of Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted], The Razer Order's team has updated me on your case and at this time it does appear they have issued you a refund for the item in questions.   Below I copied and pasted from an email that was sent to you  on Feb 3, 2016. Please let us know should you have any further...

questions or problems.  Thanks for all of your time and understanding. We conducted an investigation regarding the package we received. The person who processed the package confirmed that we only received the Nabu that is why we processed a partial refund.As a goodwill, we have decided to grant you an exception. We will process a second refund for the amount of USD 49.99. The funds should reflect within 7 to 10 business days.Please let us know any additional assistance needed.Thank you for your understanding and patience.Best Regards,[redacted]Director of Support