Rayo Vende

The customer brought in their vehicle We diagnosed the problem with the vehicle It needed a starter key housing *** *** *** does not stock this part for a year old vehicle We located a part on *** *** repeatedly kept changing the ship
date to us on the part We would get notification that it was going to ship, then *** would send another email notify that it did not ship.The Service Advisor had been in constant contact with the customer, keeping them up to date We feel that it is better to keep the customer informed along the way, even when it is not the news that they want to hear The part has never come in from *** The customer picked up their vehicle on 7/7/ The customer was not charge for the technicians time for diagnosing the vehicle, since we could not get the part to fix it.*** ***All-State Ford