Raymond Sullivan

Dear Revdex.com,Please be advised that in order for Home State...

County Mutual to respond to this complaint we need additional information.We need the name of our insured, the policy number and if available the claim number.  Without this information we are unable to respond to this complaint.Home State will proceed to close this file until this additional information is provided. Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: Grand Prairie Police have prepared a Report. # [redacted]. You can get a copy, I checked with the police records dept. If you do not I will have a copy with me.You also have witness information of several people saw [redacted] hit my truck. Their contact info is-[redacted]
[redacted]
[redacted] He stated to me that no one has contacted him or his family. I have Geico who insures me investigating since your company cannot. I am preparing to file lawsuit. This is a complete scam.
Regards,
[redacted]

In order for Home State County Mutual to respond to this complaint we need the name of our insured and the policy number and claim numbers.We will proceed to close this file until this additional information is provided.Thank you,[redacted]

To Whom It May Concern:Please be advised that Ms. [redacted] is not a policyholder with our Company and therefore this complaint should be "Out of purview" of the Revdex.com. We have made several phone calls the insured and he has been uncooperative.  We have also sent letters to him requesting his...

cooperation.  We spoke to the driver briefly, but she is a minor and we could not take her statement without permission from her parents.  Without the insured's cooperation we are unable to confirm coverage or liability for the loss.  We understand Ms. [redacted] frustration, but this issue is not within our control.  As of this time, we are unable to pay the claim.  We will continue our efforts to move forward with the claim.Sincerely,[redacted] [redacted]Director of Claims

Complaint: [redacted]
I am rejecting this response because I never stated that I had a policy with this company.  I still have not had an update from the adjuster [redacted] concerning the matter of the claim.  I was told in the beginning that when contact was made with the insured that he could not speak English, now it seems that after your initial contact with the insured that the company cannot get a response.  I guess the voicemail I have from the driver stating that it was her fault is not valid at all.  I have lost time on my job due to this accident and now it seems as if all measures of speaking with the insured is invalid.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like to add some information to the claim. The insured name is [redacted], policy number  [redacted] and claim number [redacted]
Regards,
[redacted]

Thank you for your inquiry.  After reviewing this claim we can see that Western General Insurance Services, the company that handles claims for Home State on this policy, has a requirement to speak with the named insured and/or driver of the vehicle involved in the accident in order to...

understand the facts.  Without this contact and a recorded statement by the insured and/or driver the claim can not be moved forward.  As of today Western General made 8 phone attempts and sent 5 letters to the insured/driver in order to speak with her about the accident and has been unsuccessful.  Therefore this claim file is being closed for non-cooperation.  If the insured/driver does contact Western General they will re-open the claim and do a full investigation.  In the meantime, this consumer should contact his own insurance company and proceed with a claim with them.