Ray Road Presents, Inc.

Waiting for a refund for a cancelled*** Concert at Reynolds Auditorium i*** that was supposed to be held on November 5,
We were contacted a week prior to the*** Concert which was to be held on November 5, saying the Concert was cancelled and a refund would be issued with a few weeksTo date we have not received any refundWe contacted *** several times and they said the responsibility for refunding the cost of the tickets was Ray Roads PresentsWe called Ray Roads several weeks ago with no responseThe order confirmation ID is :*** and the amount due us is $There are several complaints on the Revdex.com website regarding obtaining refunds from Ray Roads

I purchased tickets for *** concert to be November in ***, NC The promoter ,Ray Roads Presents cancelled and has not made refund
tickets for *** concert purchased in May 5, *** Concert.I used my *** *** credit card to make purchaseI have emailed this man several times no responceI did recieve an email finally but no resolve to when he would return moneu

I purchased tickets to the *** concert scheduled for Feb 4,
Concert cancelledNo refund yet! Numerous calls made...always goes to vm!
Purchased mezzanine tickets @each plus service charge if x(purchased tickets at a time in different dates)Out total of $201.36!!!
Purchased in November for a Feb concertShow cancelled January Notified by *** cannot get the money back from the event promoter, RayRoad Presents
Numerous calls to RayRoad presents go answered
Just want my money back!

Purchased 4 tickets in Sept 2016 for an upcoming Feb 2017 show featuring the Stylistics, Peaches & Herb, Eddie Holman in Winston Salem. No one contacted me by email or otherwise about the cancellation, it just so happened I was checking seating, times etc online and noticed the show was cancelled. Contacted ShowClix immediately, they told me cc refunds had been issued; I researched and didn't have refund. Called again and Show Clix told me that Ray Road Presents hadn't refunded them yet; when they received their refund they would then pass mine on. Emailed too many times to count, called ShowClix repeatedly to no avail. RRP stopped responding to my emails after a while and a year and three months later...I'm out a show AND $200.

I ordered 2 concert tickets for the [redacted] show and they were charged to my credit card ($119)on 01/19/15. When the show cancellation was announced by e-mail on 03/26/15, I opted for a "REFUND" as requested by the e-mail from Ray Road Presents. On 05/04/15 I contacted them by e-mail that I had not received a refund. I received an e-mail that all credit card refunds had been completed on 04/22/15 but that they would check on it. I sent a follow up e-mail on 05/07/15 another on 05/11/15 and another on 05/21/15. I found a phone number, called and left a message on 05/27/15. They left a message on my work phone that they had attempted to contact me on my cell but received no answer. I returned that call, left a message AND sent a follow up e-mail on 06/10/15 but I have yet to receive a refund even after numerous e-mails and attempts to contact them by phone (over several months). By the time I realized I was not going to receive any help from them the time restriction had passed on receiving help from my [redacted] Account (I would not have expected them to have such a short time restriction), so I'm not sure what other course of action to take.Product_Or_Service: Concert TicketsOrder_Number: [redacted]Desired SettlementRefund as promised.Business Response The customer purchased 2 show tickets online on Jan 19,2015.A notice of show cancellation was issued March 26,2015 and customer requested a refund on March 27th.Company refund policy on all online purchases states "refunds will be processed within (30) days in the event of a cancellation.Company initiated a inquiry and found Credit card processor was unable to process a refund since it exceeded their 60 day refund policy to the customers bankIn addition customer was unable to inquire or dispute the transaction since bank policy allowing time for requesting refunds had expired.Customer was issued a $199.00 refund by check on July 10,2015.Consumer Response I am satisfied with the results. Thank you for your help. I do not feel like this issue would have been resolved if Revdex.com had not gotten involved.Final Consumer Response

Refund for canceled show. Was promised I would receive on two occasions for two months and still have not.On July 6, 2015 I purchased 2 tkts at $99. On July 18, two additional tkts at $119. The show had been canceled as per receipt via email September 17. These were pre-sale tickets. I have made several calls and emails with no response. On November 2nd I was told that I was in the system to get a check for $218 for both transactions. On November 16th I was told the same thing by [redacted]. On November 30th I did email through Revdex.com still no response. I am again requesting refund of $218 for show that was canceled. It would be appreciatedDesired SettlementRefund of $218Business Response Customer refund was sent 11/24/15 to the address listed when tickets were purchasedConsumer Response I have never received a refund. One of my calls to this business informed me there was another person with the same last name, not at this address, however the first name was different. I think it was [redacted]. I repeat- I have NOT received a refund ever. I would not continue pursuing this matter if I did. The business should recheck their records. Hopefully they are not misleading the truth of the matter. If needed I can pick up my refund personally with identification if necessary. I've never had this problem in the past with Ray Roads and I do hope that his matter is taken care of in a professional manner. I would appreciate your attention to this matter as soon as possible. Thank you. Final Business Response Check Number 1850 for $238 was sent on 11/24/15.As of 12/31/15 it has not been presented for payment

Purchased tickets in March 2015 during the advance sales period for the [redacted] show in Sept 2015. The show was cancelled and now I cant get a refund.I charged 3 tickets in March 2015 by phone from the [redacted] site, which I had done on 3 other occasions. I received an email from Ray Roads advising that the concert had been cancelled and followed the instructions for getting a refund for the tickets which stated anyone purchasing tickets before 8/3/15 would need to reply with the words "refund" which I complied on the same day as instructed. On 10/9/15, I followed up with a phone call and after an extensive conversation with a company representative, he advised to send my home address via email. 3 days later on 10/12/15 I received a confirmation that I should receive my check within 3 to 4 days. On 10/26/15 I sent another email checking on the status of the check after it was not received. On 11/20/2015 I sent yet another email inquiring about my refund. To date I have not heard from anyone from the company nor have I received a refund for $178.50Desired SettlementA full refund from the tickets that purchased to the concert that they had to cancel.Business Response Customer refund was sent 11/24/15 to the address used when tickets were purchased

trying to get refund for cancelled show in winston salem ncafter getting email from them saying show was cancelled, it said to reply refund if I wanted a refund. I replied as soon as I got the email. This was on August 29, 2015. the show was scheduled for September 5, 2015. the e-mail said all refunds would be made within 30 days. I have emailed them 3 times since then to get a status on the refund, but have never recieved a reply or a refund. The tickets (2) cost $49.50 each for a total of $99.00. Desired SettlementAll I want is the $99.00 refund due to meBusiness Response The customers order did not have his correct name.When processing the refund the Credit Card processor could not match the name provided to a corresponding account.The customer has been send a $99.00 refund by check on 10/10/15Consumer Response Received a check from them on 10/16/2015. Thanks so much for your help.Final Consumer Response

I purchased 2 tickets on May 4,2015 for the Whispers concert scheduled for Saturday September 26, 2015 that was cancelled. I have emailed, called, and filed complaint but have yet to receive my refund of $199 for 2 tickets costing $59.50 each. My order number is [redacted] I just want to get my money back. I filed Revdex.com complaint on 12/2/15 and did not get any results.Desired SettlementFull refund of $119.Business Response Refund Check #3005 for $119.oo was sent on 11/24/15 to the customers address on file.Consumer Response I do not show receipt of the check. Can you please verify if it was cashed?Final Consumer Response So does this mean they will be sending me a check since I did not receive the initial check they said they sent and stated it was not cashed?Final Business Response If customer is claiming a lost or not received check we can issue replacement after customer requests same by email to [email protected]

refundOn 8/3/15 I purchased 2 tickets to see the [redacted] show in Winston-Salem for $99.00 dollars. They sent an email that the show was canceled on 8/29/15 and a refund was coming with in 30 days. I called and emailed Ray Roads about the refund a week ago and they will not call back or email me back. All I would like is to have my refund back.Desired SettlementJust to get my refund back.Business Response On 8/3/15 customer purchased 2 tickets by phone for $99.00 under the name of "[redacted]"Customer was sent notice that show was canceled and requested a refund.Refund was initiated to "[redacted]" but was not accepted by customers bank.The name on the card used to purchased was "[redacted]"Customer was issued a bank check on 10/16/15 for $99.00Consumer Response My complaint has been resolvedThanks for your help[redacted](h)[redacted](m)

I have not received refund for a show that was cancelled on 9/17/15.9/17/15 I received email that Whispers show on 9/26/15 was cancelled and to reply to email if I wanted a refund. I replied on 9/20/15, 10/11/15,10/27/15, & 11/9/15. I placed calls on in 10/27/15 and 11/12/15 and was told there was an error and refund should be received in 5-7 business days. At this point I have not received a refund. The total amount due of the refund is $236 for 4 tickets purchased.Desired SettlementI would like a refund of my tickets.Business Response Customer refund was sent 11/24/15 to the address listed when tickets were purchasedConsumer Response I have not received a refund at my address. I still have the tickets that where sent but no refund has been received. Can this company provided a copy of the check that was mailed out and if that check was cashed?Final Business Response [redacted]Check [redacted] for $238 11/24/15.As of today that check was not presented for payment.Ray Road Presents,IncOn Jan 4, 2016 2:21 PM, "Ray Road"

Problem with getting a refund for tickets purchased.I am trying to get a refund for a cancelled concert to see the Whispers in Winston Salem, NC scheduled 9/26/2015. I received an email from Ray Road Presents on 9/30/2015 and I was told to reply to the email for a refund for the show. So I reply and expected to a refund within 30 days. I have called and e-mailed over 5 times and still haven't received my refund. I have been told over and over again that my refund was on file and that I would be receiving a check and I have never received anything. I purchased two tickets for $59.50 each for a total of $119 which I have not received yet.Below is a copy of the e-mail that I have copied and pasted for you to review:NOTICE