Ray Industrial Products Inc.

Company's response below:***,I received your letter associated with ID *** and will agree to the following: Weather Engineers, Incagrees to refund *** and *** ***, address of *** *** *** *** *** *** ***, $4,as requested within complaintThe terms of
this agreement indicate the removal of the existing HVAC unit during business hours on a date specified by Weather Engineers, IncUpon agreement of the refund, *** and *** *** will be required to sign a release/hold harmless letter stating that they agree to the refund and will not hold Weather Engineers, Incaccountable for any current and or future issues related to the HVAC system located at *** *** *** and *** *** also agree not to mention Weather Engineers, Incand or its employees in a negative light and agree not to use any negative publicity verbally, via email, social media or in any other verbal or written format. If there are any verbal, emailed, or written infractions to this agreement, the ***’s must return the $refund in full to Weather Engineers, Inc. Regards,*** ***Weather Engineers, Inc.Office: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to request that when the existing system is dismantled and taken out, we are given at least 48 hours notice, prior, in order to make necessary arrangements.  Additionally, I would like to request the earliest appointment in the day for the dismantling so that we have the opportunity to have another unit installed the same day, without too much disruption.
Regards,
[redacted]