[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received an email from Ms. M[redacted] reflecting a refund in the amount of $67.50 being returned to the [redacted] I used on the date I picked up my car. This is indeed satisfactory.
Regards,
[redacted]
[redacted] (2004 C-Class with 108962 miles )was towed in on 9/8/2016Client stated that the vehicle will not crank when key is turning.We diagnosed the vehicle and explained to the client what the vehicle needed.No repairs were performed. Client paid for diagnosing vehicle...
only.Client had the vehicle towed out on 9/10/2016. Client reached back to the dealership/stating there was an noise coming from the vehicle.She reached our service director, which he told her to have the vehicle towed back,we would take a look and see what was going on. After inspection we foundthat there was an issue with the steering column. After a prolonged discussion with client,we didn't charge client for the labor, she only paid for the part which we discounted.The client agreed. Her total was $654.83 We supplied the customer with a list of many issue and repairs the vehicle needs. -since the client has contacted the Revdex.com, client has also contacted her bank and has been issued a credit .client paid nothing for repairs, she is due no furthered compensation.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received an email from Ms. M[redacted] reflecting a refund in the amount of $67.50 being returned to the [redacted] I used on the date I picked up my car. This is indeed satisfactory.
Regards,
[redacted]
I spoke to client and gave her a refund for $67.50Client was happy with the refund.
[redacted] (2004 C-Class with 108962 miles )was towed in on 9/8/2016Client stated that the vehicle will not crank when key is turning.We diagnosed the vehicle and explained to the client what the vehicle needed.No repairs were performed. Client paid for diagnosing vehicle...
only.Client had the vehicle towed out on 9/10/2016. Client reached back to the dealership/stating there was an noise coming from the vehicle.She reached our service director, which he told her to have the vehicle towed back,we would take a look and see what was going on. After inspection we foundthat there was an issue with the steering column. After a prolonged discussion with client,we didn't charge client for the labor, she only paid for the part which we discounted.The client agreed. Her total was $654.83 We supplied the customer with a list of many issue and repairs the vehicle needs. -since the client has contacted the Revdex.com, client has also contacted her bank and has been issued a credit .client paid nothing for repairs, she is due no furthered compensation.