Rawls Photography & Design, LLC

We received your letter regarding [redacted] being overcharged for his meal After investigating, the server incorrectly put in the total amount as the tip instead of the tip amount We will get the amount of $credited back to their account today It looks as if the customer filed a dispute with his credit card company and we never received this information If he would have contacted us directly, this matter would have been taken care of right away Our General manager will reach out to Mr [redacted] Thank you for letting us know Regards, Lisa M [redacted] | Office Manager

We received your letter regarding [redacted] being overcharged for his meal.  After investigating, the server incorrectly put in the total amount as the tip instead of the tip amount.  We will get the amount of $147.97 credited back to their account today.   ...

It looks as if the customer filed a dispute with his credit card company and we never received this information.  If he would have contacted us directly, this matter would have been taken care of right away.  Our General manager will reach out to Mr. [redacted].   Thank you for letting us know.   Regards,   Lisa M[redacted] | Office Manager