I received a Ravensburger puzzle from Germany as a gift, but unfortunately it had both missing and duplicate piecesI contacted Ravensburger Support but being from Canada I was directed to the USA siteThey informed me since my puzzle was not made in the USA they could not replace the missing pieceHowever, they would send me a replacement puzzle if I desiredI replied to the affirmative and made a suggestion on a specific replacement puzzleThis morning my replacement puzzle arrived and it was the one that I selectedSo I am delighted with Ravensburger USA Wish more companies had this kind of customer service attitude
I received a Ravensburger puzzle from Germany as a gift, but unfortunately it had both missing and duplicate piecesI contacted Ravensburger Support but being from Canada I was directed to the USA siteThey informed me since my puzzle was not made in the USA they could not replace the missing pieceHowever, they would send me a replacement puzzle if I desiredI replied to the affirmative and made a suggestion on a specific replacement puzzleThis morning my replacement puzzle arrived and it was the one that I selectedSo I am delighted with Ravensburger USA Wish more companies had this kind of customer service attitude