Rasha Professional

May B [redacted] *** Hi We are currently working with our customer [redacted] about this complaintOn Tuesday May new units will be shipped to the customer, we will upgrade customers order and he will receive brand new models of this unit (pinspot) , with more featuresOur customer [redacted] has agreed to this upgradeRasha Professional NS LLC

[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me assuming that they follow through I don't think this issue should be marked as resolved until the seller delivers on their proposed resolution, because for months there have been a lot of promises but they failure to deliver.I would love nothing more than to have new units shipped out, that work great, and I can put this all behind me.Thanks,***

Hi [redacted] We have already reached out to the customer [redacted] , he will be sending back all units and we will replace them all for him as well as the chargersWe will make sure there are no problems what so ever with these units before we ship them to customerWe will provide a return label as soon as we get the units and replace them , we will provide a tracking number as soon as they are shipped back to him

May 11 2017 B[redacted] Hi We are currently working with our customer [redacted] about this complaint. On Tuesday May 16 new units will be shipped to the customer, we will upgrade customers order and he will receive 33 brand new models...

of this unit (pinspot) , with more features. Our customer [redacted] has agreed to this upgrade. Rasha Professional NS LLC

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me assuming that they follow through.  I don't think this issue should be marked as resolved until the seller delivers on their proposed resolution, because for months there have been a lot of promises but they failure to deliver.I would love nothing more than to have new units shipped out, that work great, and I can put this all behind me.Thanks,[redacted]

Hi [redacted] We have already reached out to the customer [redacted] , he will be sending back all units and we will replace them all for him as well as the chargers. We will make sure there are no problems what so ever with these units before we ship them to customer. We will provide a return label as soon as we get the units and replace them , we will provide a tracking number as soon as they are shipped back to him.