Raritan Animal Hospital

Monthly bills are sent to the addresses we have on file Although we do not send out our billing via certified mail we are confident that the bills were received by Miss [redacted] As of this date, February 05, the collection agency has NOT received any payment from Miss [redacted] as she claims Hence, NO REFUND

I am rejecting this response because: sending one bill is not sufficientYou expected me to go out of my way to settle a bill with you with a balance that I would not know off the top of my headYou did not give me a year as a courtesy because I never recieved anything bills from you in that timeif you wanted to collect your money you would have sent invoices to meHow can you expect to collect a bill over a year later with no invoicesI was physical undoctored proof that invoices were sent to my houseWith in this period.Nothing was sent to me via certified maIlYou sent me to collections and I have not heard from this company in almost yearsIf you we re trying to collect this balance I would have received invoices monthly, and I did notYou do not offer grace periods for outstanding balances from my memory, and you would not have given a grace period of a yearIf you were negligent in your invoicing that is your fault and not mine

Monthly bills are sent to the addresses we have on file.  Although we do not send out our billing via certified mail we are confident that the bills were received by Miss [redacted].  As of this date, February 05, 2015 the collection agency has NOT received any payment from Miss [redacted] as she claims.  Hence, NO REFUND.

We send out monthly billing to all clients & employees to the addresses we have on file.  Miss [redacted] was let go on March 05, 2013.  At that time her balance was $648.05 (after her employee discount).  We received a payment of $200.00 on July 17, 2013 leaving a balance of...

$448.05.  No other payments have been received.  Bills were being sent to her home address of ** S[redacted]  [redacted]  We do NOT send clients or ex-employees to collection unless we haven't received a payment within 120 days; we gave Miss [redacted] 360 days as a courtesy.  NO refund will be made.

Review: I was employees with the company for many years and was let go 2 Years ago. Last month I was informed that I had an outstanding balance with the company when they sent me to collections. Never once had they attempted to contact me About the outstanding balance and all of a sudden the just send me to collections and ruin my credit. I still live at the same address and the never send me a bill or a letter or anything. Because 2 years later they decide they want their money my credit has been severely damaged. I paid the money so that they wouldn't ruin my credit any more but this is atrocious and ridiculous!!!!!! They should have contacted me first before sending me to collections and ruining my credit.Desired Settlement: Since they can't fix the damage they have caused to my credit because they are lazy and having worked for them money grubbing and corrupt. Had they just contacted me I would have just paid them, however they instead decide to just send me to collections with out even attempting to contact me. I would like a 100% refund of the money I paid to the collections agency!

Business

Response:

We send out monthly billing to all clients & employees to the addresses we have on file. Miss [redacted] was let go on March 05, 2013. At that time her balance was $648.05 (after her employee discount). We received a payment of $200.00 on July 17, 2013 leaving a balance of $448.05. No other payments have been received. Bills were being sent to her home address of ** S[redacted] We do NOT send clients or ex-employees to collection unless we haven't received a payment within 120 days; we gave Miss [redacted] 360 days as a courtesy. NO refund will be made.

Consumer

Response:

I am rejecting this response because: sending one bill is not sufficient. You expected me to go out of my way to settle a bill with you with a balance that I would not know off the top of my head. You did not give me a year as a courtesy because I never recieved anything bills from you in that time... if you wanted to collect your money you would have sent invoices to me. How can you expect to collect a bill over a year later with no invoices. I was physical undoctored proof that invoices were sent to my house. With in this period.Nothing was sent to me via certified maIl. You sent me to collections and I have not heard from this company in almost 2 years. If you we re trying to collect this balance I would have received invoices monthly, and I did not. You do not offer grace periods for outstanding balances from my memory, and you would not have given a grace period of a year. If you were negligent in your invoicing that is your fault and not mine.

Business

Response:

Monthly bills are sent to the addresses we have on file. Although we do not send out our billing via certified mail we are confident that the bills were received by Miss [redacted]. As of this date, February 05, 2015 the collection agency has NOT received any payment from Miss [redacted] as she claims. Hence, NO REFUND.