Rapidan Plumbing Inc.

Review: I called Rapidan Plumbing to ask for repair of my Propane Hot Water Heater. [redacted] at the office said there is a fee of $99 to come out and see what is wrong. She also stated that the $99 fee would be waived if the work was done. When the repair person came out he told me that there would be an additional $149 diagnostic fee that I was not initially made aware of. Since I would have had to pay $99 if I did not have them do the diagnostic test anyway, I told him to go ahead and run it. The repair person said the problem was a clogged filter that needed to be cleaned. He said it would cost $306 dollars to clean a filter not including the upfront fees ($99 + $149). They did waive the upfront fees and I paid for the service but doies it truly cost $306 dollars to clean a filter? I feel that I had no choice once they came out to the house because of the additional fees and it was either pay $248 for no work or pay $306 to clean a filter. I disagree with the cost but also felt that I had no other option since they were still going to charge me the $248. I clearly would not have used this company if I would have been made aware that they charge $248 before doing any work! I the work was done correctly but I feel I was held hostage by them because of the upfront fees.Desired Settlement: Really I just want to know if $306 dollars is reasonable and customary for a company to clean a filter. If it is not, I would like the excess refunded to me. If it is reasonable by the standards, then I just want to make sure that customers are not mislead by their upfront fees in the futuer. [redacted] never mentioned the $149 diagnostic fee in our conversations and I specifically asked about any fees.

Business

Response:

Revdex.com Case# [redacted] Thank you for bring your concerns to my attention. I do, however find it regretful you choose this venue to try to resolve your concern. I would think trying to resolve your concern directly with Rapidan would be a more beneficial approach for everyone involved. This job involves an inproperly installed Propane water heater. The water heater is installed in a closet with a dryer and inproper ventilation for combustion air for the water heater. The propane tank was almost empty also. The owner could not know what was involved in the job since she was not home and conducted business by phone. Customer's Statement of the Problem: I called Rapidan Plumbing to ask for repair of my Propane Hot Water Heater. Theresa at the office said there is a fee of $99 to come out and see what is wrong. She also stated that the $99 fee would be waived ifthe work was done. When the repair person came out he told me that there would be an additional $149 diagnostic fee that I was not initially made aware of. Yes, we do have a dispatch fee . A dispatch fee gets the customer a place on our schedule, including a set time frame as to when we will arrive, a call to let the customer know we are on the way and a trip to the customers home. Many jobs lend themselves to taking a minor look and see and it is quickly obvious as to the problem. More complicated systems, think water heaters and pump systems may require a more involved troubleshooting process. If you go to the doctor they charge you an office visit. If any testing is required there are additional charges. They don't even waive the office visit. And you have to go to them. They do not come to you Since I would have had to pay $99 ifl did not have them do the diagnostic test anyway, I told him to go ahead and run it. The repair person said the problem was a clogged filter that needed to be cleaned. He said it would cost $306 dollars to clean a filter not including the upfront fees ($99 + $149). They did waive the upfront fees and I paid for the service but doies it truly cost $306 dollars to clean a filter? I understand. The charge for cleaning the filter is our standard charge for this type of service. We not only cleaned a filter, we provided you with a valuable service by a trained professional craftsman .We knew what the problem was and how to resolve it. When all is said and done at least 4 different people have been involved in providing this service and take at least 3 hours of time, all inclusive. I feel that I had no choice once they came out to the house because of the additional fees and it was either pay $248 for no work or pay $306 to clean a filter. I disagree with the cost but also felt that I had no other option since they were still going to charge me the $248. I clearly would not have used this company if I would have been made aware that they charge $248 before doing any work! I the work was done correctly but I feel I was held hostage by them because of the upfront fees . At no time was the customer going to be charges $248. She had choices at each step of the job. She could have chosen only to pay the dispatch fee. She could have chosen to pay $149 after the troubleshooting was completed. Once the troubleshooting fee was agreed to the dispatch was waived. I try really hard to satisfy all my customers and I have a hard time with the victim mentality. Thanks for your consideration in this matter. I await your response [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: Just had a terrible experience with Rapidan Plumbing Inc. Guy came out Tuesday and charged my dad $1400 to install a pressure release valve (that we didn't need), a 5 gallon expansion tank, and a vapor sensor. After contacting another plumbing company I was informed that to do that same exact job they would have charged $750 for parts and labor. They also informed me that all my dad really needed was the sensor which was still covered under warranty and a new expansion tank that is $70 at SEARS. I don't know if this behavior is indicative of how Rapidan normally conducts business or if there was something about my 65 yr old cancer surviving father's money that made it particularly appealing to them. Either way I would steer clear of using this company unless you have vast knowledge of plumbing and its practices or u might end up paying 6x what a job actually costs. Yea the owner called after we complained and told us to call somebody else to finish it cheaper but he was collecting the money for the work already completed ($1200)Desired Settlement: I would like a refund. He charged us for items that did not need to be replaced. The owner was extremely rude when we called him to talk to him about what was going on.

Business

Response:

Revdex.com Case # [redacted] – Rapidan

PlumbingResponse to complaint to Revdex.com from

[redacted].Thanks for for[redacted]ing this persons concerns

to my attention. I say person instead of

customer since I do not know who [redacted] may be. She was not the person

we conducted business with at this address and she was not present when the

business was conducted, however…….I will respond to each of her concerns

in order…“Just had a terrible experience with Rapidan Plumbing Inc.”[redacted] actually had no experience with Rapidan Plumbing. All business was conducted solely with [redacted]. There was no [redacted] present at our visit to [redacted]s Home. Not really sure what part [redacted] feels she had in this business transaction.“Guy came out Tuesday Charged my Day $1400……..The actual charges were as follows….. Replace vapor sensor on water heater - $524.32Furnish and install a PRV (pressure reducing valve - $867.00Thermal expansion tank - $244.00Total for work offered - $1635.3210% Senior citizen discount - -$163.58 total contract price for work requested by owner- $1472.23[redacted]Mr. [redacted] was given 3 different options for this work. He chose to have this work done at the above prices and gave us his written permission to proceed with this work. He could have just as easily chosen one of the less expensive options.To install a pressure release valve (that we didn’t need)…….. Rapidan did not install a pressure release valve. Rapidan furnished and install a pressure reducing valve, which is much more expensive and takes far more time and effort to install. If the “other plumber” was basing his price on this information they were misinformed of the work that was performed. I wonder….did this “other plumber” cone out and look at this work before coming up with his price?????The technician determined that a pressure reducing valve was necessary based on conversation with Mr. [redacted] and by checking the incoming water pressure. The technician showed Mr. [redacted] the water pressure reading that was 90 lbs. incoming water pressure should not exceed 55 lbs. for a properly performing plumbing system.And a vapor sensorThe technician contacted the water heater manufacturer and informed them of the problem with the water heater. The technician informed the manufacturer that the water heater had been flooded at least 10 or more times in the past. ( this information was provided by Mr. [redacted]) The manufacturer informed the Technician that since the water heater had been wet several times that the part would not be under any warranty. The manufacturer also informed the technician that the original vapor sensor may work if dried out and tested but it was not likely and should be replaced.They would have charged $750 for parts and labor……..As with most buying decisions prices vary from one provider to another. I was in [redacted] yesterday and say a cooler for over $500. Right beside this $500 cooler was a cooler about the same size for under $50. As I walked around the store I observed another cooler about the same size for under $20. I make no apologies for my prices. Yes, my prices are more than some other plumbers, although not as much as some other companies. I know my cost of doing business, I pay my people well with good benefits and make a modest profit. I run a professional, honest business and it cost a lot. After all everything is expensive in this day and time. One thing I know to be true, if [redacted] were to look around more she could find someone much less costly than the “other plumber”. I wonder….What makes the cheap price the right price??????“After contacting another plumbing company I was informed That to do that same exact job ……..Rapidan did not install a pressure release valve. Rapidan furnished and install a pressure reducing valve, which is much more expensive and takes far more time and effort to install. If the “other plumber” was basing his price on this information they were misinformed of the work that was performed. I wonder….did this “other plumber” come out and look at this work before coming up with his price?????“They also informed me that all my Dad really needed was the sensor which was still covered under warranty……..The technician contacted the water heater manufacturer and informed them of the problem with the water heater. The technician informed the manufacturer that the water heater had been flooded at least 10 or more times in the past. ( this information was provided by Mr. [redacted]) The manufacturer informed the Technician that since the water heater had been wet several times that the part would not be under any warranty. The manufacturer also informed the technician that the original vapor sensor may work if dried out and tested but it was not likely and should be replaced“A new expansion tank at [redacted] is $70”Not sure what part this pays in the conversation. Of course [redacted] could go out to a retail store and buy her own tank, if she knew what to look for and wanted to install and test it herself. Also the tank we installed is not a [redacted] tank. It was much better quality and cane with a Rapidan warranty.“I don’t know if this behavior is indicative of how Rapidan normally conducts business or if there was something about my 65 yr. old cancer surviving father’s money that made it particularly appealing to them.”Again what is [redacted] trying to say? I too am 65 years old and work every day and make all my own decisions. Is she saying her dad is not competent to make buying decisions?????? I honestly don’t understand this statement.Also, how could the technician or Rapidan know Mr. [redacted] was a cancer survivor?Also, I would just like to wish Mr. [redacted] all the best and hope he remains in good health.Either way I would steer clear of using this company unless you have vast knowledge of plumbing and its practices or “u” might end up paying 6x what a job actually costs…….Previously [redacted] said Rapidan was twice the cost of her “other plumber”. Now by the end of her letter, which by the way she and a [redacted] placed on [redacted] and the internet, Rapidan is 6 xs higher. Yea the owner called after we complained and told us to call someone else to finish it cheaper but he was collecting the money for the work already completed ($1200)This is not how the conversation went. I returned Mr. [redacted]’s price complaint call in a timely manner. I explained that we had the part on order and asked if he wanted us to complete the job. He stated he wanted hot water but was not happy about our pricing. I gave him the option to cancel the call for the remainder of the job and Rapidan would refund him his deposit for the work not yet completed. He informed me he could get it cheaper from his regular plumber. I said I understood and suggested if he wanted it cheaper I would send him his deposit for the vapor sensor and cancel the job. It was my understanding that this is what he wanted. I apologize for any rudeness he perceived on my part. It was never my intention to come across as rude. I try to give each customer what they want.The cost for the services we had already completed was $999. Not sure where the $1200 cost came from.Desired Settlement… “I would like a refund. He charged us for items that did not need to be replaced…….The technician determined that a pressure reducing valve was necessary based on conversation with Mr. [redacted] and by checking the incoming water pressure. The technician showed Mr. [redacted] the water pressure reading that was 90 lbs. incoming water pressure should not exceed 55 lbs. for a properly performing plumbing system.The owner was extremely rude when we called to talk about what was going on……..This is not how the conversation went. I returned Mr. [redacted]’s price complaint call in a timely manner. I explained that we had the part on order and asked if he wanted us to complete the job. He stated he wanted hot water but was not happy about our pricing. I gave him the option to cancel the call for the remainder of the job and Rapidan would refund him his deposit for the work not yet completed. He informed me he could get it cheaper from his regular plumber. I said I understood and suggested if he wanted it cheaper I would send him his deposit for the vapor sensor and cancel the job. It was my understanding that this is what he wanted. I apologize for any rudeness he perceived on my part. It was never my intention to come across as rude. I try to give each customer what they want.$1200 refund requestedThe customer paid us a total of $1150I feel our charge of $999 was more than fair[redacted] had options presented to him and this was the option he chose.I feel a refund of $151 is more than fair. Rapidan gave a seniors citizen discount of 10% off the work. I also have shipping, handling and various Rapidan employee cost for locating, ordering and processing the vapor sensor which I am not charging for.I look forward to hearing back about this matter.Thanks and I look for[redacted] to hearing back from Mr. [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

“[redacted] actually had no experience with Rapidan Plumbing. All businesss was conducted solely with [redacted]. There was no [redacted] present at our visit to Mr. [redacted]’s Home. Not really sure what part [redacted] feels she had with this business transaction.”[redacted] is my daughter whom was speaking with Rapidan Plumbing Inc.’s representative at my residence over the telephone. Therefore she did experience this business transaction and wrote this complaint on my behalf. 2. “Mr. [redacted] was given 3 different options for this work. He

chose to have this work done at the above prices and gave us his written

permission to proceed with this work. He could have just as easily chosen one

of the less expensive options.”a. I was

never given any options for work to be done. I was informed that there were

three things that needed to be completed in order for my hot water to be fixed.

Those things were replacing the pressure reducing valve, the expansion tank,

and the vapor sensor. I was given the impression that all of the above things

needed replacing in order for my hot water to be restored. If that was not the

case, Rapidan’s representative did a poor job of conveying that information. 3. “Rapidan did not

install a pressure release valve. Rapidan furnished and install a pressure

reducing valve, which is much more expensive and takes far more time and effort

to install. If the “other plumber” was basing his price on this information

they were misinformed of the work that was performed. I wonder….did this “other

plumber” “cone” out and look at this work before coming up with his price?????” a.

Referring to a pressure reducing valve as a pressure release valve was simply a

typo because I pointed out the PRV to the “other plumber”. Thus, he knew which

piece of equipment I was referring to. The “other plumber” was in my house

working to restore hot water to my household when he informed me that the PRV

wasn’t a necessity. Rapidan’s representative had previously told me that a PRV

was needed because it likely caused the expansion tank to go bad. The “other

plumber” told me that expansion tanks usually go bad after 5-6 years anyway and

that reducing the pressure coming into the house wasn’t necessary to restore my

hot water. 4. “The technician determined that a pressure reducing valve

was necessary based on conversation with Mr. [redacted] and by checking the incoming

water pressure. The technician showed Mr. [redacted] the water pressure reading that

was 90 lbs. incoming water pressure should not exceed 55 lbs. for a properly

performing plumbing system.” a. I

called Rapidan out to fix my hot water since I had been without it for two days

prior to Rapidan showing up at my house and was without it for another two days

after they left. I wasn’t calling to have routine maintenance done on my

plumbing I just wanted hot water restored and was under the impression that any

work suggested by Rapidan was a means to meet that end. The “other plumber”

informed me that the water pressure being at 90 psi wouldn’t prevent me from

having hot water it would only potentially cause components to wear more

quickly. I am now under the impression that if a pressure reducing valve was

needed it would have been installed upon the house being built or when the tank

was originally installed. 5. “The technician contacted the water heater manufacturer

and informed them of the problem with the water heater. The technician informed

the manufacturer that the water heater had been flooded at least 10 or more

times in the past. ( this information was provided by Mr. [redacted]) The manufacturer informed the Technician that

since the water heater had been wet several times that the part would not be

under any warranty. The manufacturer also informed the technician that the

original vapor sensor may work if dried out and tested but it was not likely

and should be replaced.” a. This

was another miscommunication between me and Rapidan’s representative. I told

Rapidan’s representative that there had been water in the drip pan before but I

never said that my water heater had been flooded. I made my statements

intending to inform Rapidan’s representative that there had been water in the

drip pan before because I wasn’t sure if that was relevant information and

wanted to inform Rapidan’s representative as well as possible. The “other

plumber” that ended up fixing my water heater had that part replaced under

warranty and it turned out not to be the cause of my problem anyway. The actual

cause of my water heater’s malfunction was due to a faulty igniter. 6. “As with most

buying decisions prices vary from one provider to another. I was in [redacted] yesterday and “say” a cooler for over $500. Right beside this $500

cooler was a cooler about the same size for under $50. As I walked around the

store I observed another cooler about the same size for under $20. I make no apologies for my prices. Yes, my

prices are more than some other plumbers, although not as much as some other

companies. I know my cost of doing business, I pay my people well with good

benefits and make a modest profit. I run

a professional, honest business and it cost a lot. After all everything is

expensive in this day and time. One thing I know to be true, if [redacted]

were to look around more she could find someone much less costly than the

“other plumber”. I wonder….What makes the cheap price the right price??????” a. I

don’t know that “the cheap price is the right price” but I do know that my

water heater is currently operating properly and (with the exception of the

expansion tank) none of the work done by Rapidan contributed to that. It has

been brought to my attention that I could have purchased and installed an

expansion tank with relative ease and that it doesn’t require a plumber’s

expertise to test. b.

However, I don’t dispute that my system needed a new expansion tank to run

properly. I accept that fact and the charges that ensued. c. I dispute the need for a

Pressure Reducing Valve to be installed and the ensuing charges related to that

particular job. I also dispute the need for a vapor sensor to be replaced at my

expense due to the miscommunication between me and the technician. I feel as

though Rapidan’s representative could have been more careful with his word

choice in an effort to avoid this confusion. Additionally, if this

misunderstanding hadn’t taken place that Rapidan could have had this part

replaced under warranty like the “other plumber”. In conclusion, I would like a refund for the charges related

to installing of the pressure reducing valve. This would make my total desired

refund $757. We are willing to pay for the diagnostics fee and the expansion

tank instillation. I feel that this refund is justified because Rapidan’s

representative never communicated those as options. Rapidan’s technician

informed me that all three of these things would need to be done in order to restore

my hot water. As it turns out, none of the above was actually the immediate

cause of my loss of hot water. I feel as though installing the PRV was never

going to restore my hot water but instead, prolong the life of my system. This

is not what I wanted from Rapidan’s representative. I wanted hot water returned

to my household in a timely manner. Thanks, [redacted]

Regards,

Steve & Casie [redacted]

Thank you for Jr's flawless work at my house. Jr is a meticulous, skilled plumber as well as customer-oriented , a rather extinct aspect of today's specialists.
I feel very comfortable in recommending your company, especially Jr , to any friend in need of repair or installation.

Shawn H[redacted] and Chad F. arrived on time and checked to see what the problem was and ended up replacing the toilet. They left the bathroom clean and neat. The bill was reasonable. Will call them again if I have any problems and refer this business to others.

I am always satisfied with the professionalism and knowledge of Rapidan Plumbing. Probably as with most people, it's the cost that we recoil from. But, putting it in perspective, Rapidan is probably less costly than the others, especially at their level of professionalism.

Caleb was very personable and professional.

I wanted to take the time to compliment Nathan and Chad from Rapidan Plumbing for outstanding service when we had no time to waste. We made an emergency call when a plumbing backup occurred in the basement. Nathan and Chad were there shortly after. When video confirmed roots in the main drain lines, they handled everything efficiently to get the problem solved and back to normal. They went above & beyond what needed to be done to simply get the job done. I found Nathan and Chad to be exceedingly helpful, caring, and knowledgeable from start to finish. Thank you to Rapidan Plumbing for a job well done!
Larry Stone

Review: My septic pump would not turn on. I was away for work, so my wife called Rapidan for service. There is a 70 dollar fee for a house call stated by the company. The technician got to my home and asked to look at the system. After a few minutes, he returned to the house and told my wife it would cost 337 dollars to troubleshoot the system. He said it was probably a bad pump. This lead my wife to believe that the pump repair would cost 337 dollars, since a brand new pump of greater quality than the one currently installed would cost the same amount. She called me and told me the price, and I asked to speak directly with the technician on the phone. He said there was just a loose wire and that there was nothing wrong with the pump. I hung up, assuming that the fee would not be 337 dollars for a few minutes worth of work. The technician told my wife she still had to pay the full amount. He said he gave her new "Wire tips" for free. When I got home I called Rapidan and asked what exactly the technician had done, and how the fees were broken down. I could not identify any work that was done inside the control box and since there were no parts ordered I didn't understand how that fee was computed with only labor. The technician called me a few minutes later, agitated and standoffish. He said he soldered a new connection inside the panel for free , but there was a 337 dollar fee just for looking at the system. Any additional repairs or parts would cost extra. I then asked him," Well how is this number broken down? Do you have an hourly rate? Distance traveled?" And he said, " Nope, I just charge 337 dollars for my services." I asked ," Well why the hell does your company charge 70 dollars for a service call and then you throw on an extra 337 bucks for no reason without telling anyone?" And he said," I won't have you yell at me" and he hung up. I called back a few times to speak to a manager and I left messages but I never got a response. Tuesday October 28, I had the same issue with the septic system. I called [redacted] in [redacted] Virginia to look at it. The problem ended up being an issue with the bearings inside the pump and a failure inside the pump to start. The assumption from the technician is that the pump was beginning to fail when Rapidan serviced it, and that either resetting the floats or unplugging the power for a second reset the pump and it started after the failure. I do not believe Rapidan did anything, I think the technician pulled a connector off, checked it, and when he plugged it back in the pump started and he misled my wife into believing he fixed the issue when he simply masked it long enough to get paid. I believe the random amount he charged was an effort to take advantage of a pregnant woman home alone with 2 children and no working toilets or showers. The technician said a new control panel would cost $1,424 and a new pump would cost $2,563. I paid $1,300 to replace both with higher grade equipment than was currently installed, so I also think he was trying to price gouge her even more on equipment. I believe the company intentionally redirected and delayed me until the credit card charge hit, because they stopped returning my calls the day it went through. At the time I would have been more than happy to pay the 70 dollars and an hour of labor for each worker, as I told the manager. Everything about the situation from the management to the employee was unsatisfactory.Desired Settlement: I would like my money back, because there was no service rendered. The visit from the technician was actually negative, because my pump later completely broke and my family had to stay in a hotel while awaiting repair.

Business

Response:

On Tuesday 9/30/2014 Rapidan plumbing received a call for

service at [redacted]

[redacted] The customer stated that the alarm light on the

sewage pump control box

was on and would not go off. Rapidan scheduled a service

call. The customer was

informed that There was a $69.95 Dispatch Fee to send a tech

to their home. The

Dispatch fee included the tech coming to their home and taking

a look at their

problem and presenting them with their options in writing.

At this time our Tech

would get written authorization from the customer before performing

any work The

customer OK'd the dispatch fee and informed the call Taker

that she would be paying

by Credit Card. Rapidan dispatched a Tech to look at the job

at 9:55 AM. The

customer was contacted by phone and informed a Tech was en route

to her home.

My septic pump would not turn on. I was away for work, so my

wife called Rapidan for service. There is a 70 dollar fee for a house call

stated by the company.

Rapidan does not have a service call fee. The $69.95 fee was

a Dispatch Fee. The Dispat.ch Fee Includes travel time to and from the jobsite

and an initial consultation and looking at the problem with the customer. The

Dispatch Fee does not include any work at the jobsite.

The technician got to my home and asked to look at the

system. After a few minutes, he returned to the house and told my wife it would

cost 337 dollars to troubleshoot the system. He said it was probably a bad

pump.

At this point the rapid Tech did not at any time say the

pump was defective, only that the customer may want to consider replacing it

due to it’s age and condition.

This lead my wife to believe that the pump repair would cost

337 dollars, since a brand new pump of greater quality than the one currently

installed would cost the same amount.

The Rapidan Tech quoted a price in writing on the contract

addendum #1 for a new pump.

She called me and told me the price, and I asked to speak

directly with the technician on the phone.

The Rapidan tech spoke with [redacted] before troubling

shooting the system and could not, at this time know that there was a loose

wire.

He said there was

just a loose wire and that there was nothing wrong with the pump. I hung up,

assuming that the fee would not be 337 dollars for a few minutes worth of work.

The technician told my wife she still had to pay the full amount. He said he

gave her new "Wire tips" for free. When I got home I called Rapidan

and asked what exactly the technician had done, and how the fees were broken

down. I could not identify any work that was done inside the control box and

since there were no parts ordered I didn't understand how that fee was computed

with only labor. The technician called me a few minutes later, agitated and

standoffish.

Please [redacted] to review [redacted] conversation with the

Rapidan Techa bout [redacted] displeasure about our price.

He said he soldered a new connection inside the panel for

free , but there was a 337 dollar fee just for looking at the system. Any

additional repairs or parts would cost extra. I then asked him," Well how

is this number broken down? Do you have an hourly rate? Distance

traveled?" And he said, " Nope, I just charge 337 dollars for my

services." I asked ," Well why the hell does your company charge 70

dollars for a service call and then you throw on an extra 337 bucks for no

reason without telling anyone?"

[redacted] states several times throughout these [redacted] that he

quoted a $337.00 troubleshooting fee.

And he said," I won't have you yell at me" and he

hung up. I called back a few times to speak to a manager and I left messages

but I never got a response.

The only communications received from [redacted] were one

phone call and one email.

Tuesday October 28, I had the same issue with the septic

system. I called Dabney and Crooks in Fredericksburg Virginia to look at it.

The problem ended up being an issue with the bearings inside the pump and a

failure inside the pump to start. The assumption from the technician is that

the pump was beginning to fail when Rapidan serviced it, and that either

resetting the floats or unplugging the power for a second reset the pump and it

started after the failure.

Contract addendum #1 shows Rapidan provided [redacted] with a

price to replace the pump and control box.

I do not believe Rapidan did anything, I think the

technician pulled a connector off, checked it, and when he plugged it back in

the pump started and he misled my wife into believing he fixed the issue when

he simply masked it long enough to get paid. I believe the random amount he

charged was an effort to take advantage of a pregnant woman home alone with 2

children and no working toilets or showers. The technician said a new control

panel would cost $1,424 and a new pump would cost $2,563. I paid $1,300 to

replace both with higher grade equipment than was currently installed, so I

also think he was trying to price gouge her even more on equipment. I believe

the company intentionally redirected and delayed me until the credit card

charge hit, because they stopped returning my calls the day it went through. At

the time I would have been more than happy to pay the 70 dollars and an hour of

labor for each worker, as I told the manager. Everything about the situation

from the management to the employee was unsatisfactory.

Consumer

Response:

Excellent service. Professional and friendly. Estimate was complete and job was completed quickly and efficiently. Estimate was accurate. I was completely satisfied.