Ranson's Inc.

Review: On 11/17/2013 I purchased a [redacted] Wall Charger for [redacted] is the description 1 @ 24.99. On 12/2/2013 I returned to store to return for credit to my debit card. The manager stated he could not refund the dollar amount but I could receive a store credit. I stated this was only 2 weeks and I did not want anything from the store, just my debit card refunded. He refused. I got his card and the corp. telephone # and left. I called corp. all this on 12/2/2013 and spoke with [redacted] area rep for [redacted]. He said would check into and call me right back around 2:00 in the afternoon. On 12/3/2013 the next day I had not received a response by 10:00 or so a.m, so I called [redacted]. He said OK'd by owner would refund to debit but would be a 15% restocking charge. Relultanly I agreed and would call him on day I could return to store. 12/6/2013 I called [redacted] and he said all OK to return to store. [redacted] the store manager on 12/2/2013 was there today 12/6 and stated it would be a 35% restocking charge. I refused to accept so I left the store. I recalled [redacted] who inturn said would call again and called me back saying store would do the 15%,, Again the manager refused. 2 times I drove 30 miles each way thinking it would be resolved and did not get resolved.Desired Settlement: This manager needs to be reprimanded and given a lesson on dealing with customers within there rights. And the store should clearly give a 30 day refund if merchandise is in box like brand new and receipt is presented. Thank You

Business

Response:

I spoke with [redacted] from the business and he stated that the consumer was in touch with the wrong corporate office regarding the restocking fee. [redacted] stated that the consumer came into the store and was yelling and cursing that he will not do a return or issue a refund to the consumer.