Rank & File Publishing

hello ** ***..sorry your having to wait , but please let me explain, ill go in order as your complaint,,1)we recieve calls from 20plus companies up until pm the day before, which is why we call you the nite before..2)there are tens of milloions of appliances in this country, my
companyhandles nj and ny,we run approx calls daily ,days a week , weeks a yr , approx 26,calls each year with 8-techs, so the amount of breakdowns VS.the amount of techs and hours in a day outways the latter..3)we work mon - friday from 9-, sometimes earlier somtimes later , sometimes both.4)my office staffis in from 45- m-f, they will be more than happy to answer any and all questions during those hrs.before that and after that an answering service will come on and the office will call back the next business day..very hard to find someone to work 24/7, ive tried..5)as for the repair the same day,your unit needed to be diagnosed, where you need a computer and sensor.in order to repair every call the first time we would need to drive tractor trailers , stock those trailers with every part for every model for every brand , something that is virtually impossle 6)the for parts is 7-busimness days, but when a part is backordered I do not have control, compounded by the fact you have an after market cointract where every job is to be submittedand wait for approval, so all complaints should be voiced to your contract company, we cannot install the sensor without the computer.....as for the on line complaints , yes it amazes me the time people will invest into posting a negative review, but most of those customers are just like yourself and have a contractfrom a warranty company, we have prodeures and protocols to follow for each one, in fact none of them will even pay for expediting a part , they say when it comes in , it comes in...truth in point if you go onto home advisor .com you will see my companies reviews on there, mostly all star, because I can expedite and pay more to get a part faster.so , again my apologizes you are waiting , I will look into it and see what the delay is and get back to you to discuss....thank you steve