From: Dawne P[redacted] Sent: Tuesday, March 10, 2015 9:22 AM To: drteam Cc: Paul Mays Subject: RE: Houston Revdex.com Membership is in Jeopardy Complaint ID# [redacted] Good Morning Revdex.com! Again, March 3 was the first I received this complaint. Please check your system and verify my...
email address. This has happened before. Thank you. Regarding the resolution to the complaint detailed below: Our Store Director, Shelia C[redacted], tried to reach Mr. [redacted] on three separate occasions last week. She apologized on his voice mail and left her number for him to call. When she hears back from Mr. [redacted] she will again apologize, offer a refund and replacement product and/or gift card. Our Assistant Store Director, Andrew R[redacted], did speak directly to Mrs. [redacted] on Friday and let her know they were trying to reach her husband – she said she would pass the message on to her husband. Shelia is going reach out to Mr. [redacted] again later tonight. Thank you, Dawne Dawne P[redacted] Community Relations Manager Randalls/Albertsons Houston/Austin-Louisiana/Florida 713-268-3595/713-268-3602 Fax 3663 Briarpark Drive Houston, TX 77042
From: Dawne P[redacted] Sent: Tuesday, March 10, 2015 9:22 AM To: drteam Cc: Paul Mays Subject: RE: Houston Revdex.com Membership is in Jeopardy Complaint ID# [redacted] Good Morning Revdex.com! Again, March 3 was the first I received this complaint. Please check your system and verify my...
email address. This has happened before. Thank you. Regarding the resolution to the complaint detailed below: Our Store Director, Shelia C[redacted], tried to reach Mr. [redacted] on three separate occasions last week. She apologized on his voice mail and left her number for him to call. When she hears back from Mr. [redacted] she will again apologize, offer a refund and replacement product and/or gift card. Our Assistant Store Director, Andrew R[redacted], did speak directly to Mrs. [redacted] on Friday and let her know they were trying to reach her husband – she said she would pass the message on to her husband. Shelia is going reach out to Mr. [redacted] again later tonight. Thank you, Dawne Dawne P[redacted] Community Relations Manager Randalls/Albertsons Houston/Austin-Louisiana/Florida 713-268-3595/713-268-3602 Fax 3663 Briarpark Drive Houston, TX 77042