Ramos Towing

My son had his car stolen and when it was found Ramos Towing was the one that responded to the police call to have it towed because it was not operable. The process was not explained to my son and the only thing the driver told him was that once they put the car up on the truck they could not put it down and his only choice was $180 to tow it home or $240 to tow it to the yard. When they got to the house the driver dropped the car and got back in his tuck before we got outside and then he rolled down his window because we didn't walk down to his truck and he yelled "How you gonna pay for this?" He said this was because he had a light in his truck but we had a well lit front porch and a warm house that was also lit well. I think he was just making excuses for being a jerk and not wanting to face the adults of the kid he was taking advantage of.

I believe it is common courtesy to get our of your vehicle to do business. I was upset because I had no idea about the towing process and he didn't even want to offer any information. He was immediately defensive and if he had explained anything to my son it would have been a smooth transaction. He had someone in the front of the truck with him who was on a tablet or large phone so maybe he was in a hurry to get somewhere else. It is all about the Customer Service and a young kid deserves it just as much as an adult.