Ramona Tire Pros & Service Center

Dishonest, Tire they worked on had problems before. Did not acknowledge mistakes they made. Improper tire pressure, said it didn't matter. Threatened me with violence when I used profanity. I am 68 years old disabled. Profanity is part of the English language and was directed at the work performed. Would not give me owner information so I could contact owner.

I've been a customer of this business for several years up until two days ago. When things go well, they seem to treat the customer OK. They are a small shop so don't always have the tires you want in stock and you sometimes have to wait a day for them to come in, and anytime I have asked for a flat repair they have told me it's not repairable, so maybe they are not so great after all. However, the one time I had a problem with a mistake THEY made, I was treated with such disrespect by the owner that I will never return to give my business to this place again. There are several tire shops "up-the-hill" competing for business who respect their customers. Traction Tire is NOT one.
I came in the beginning of January with an oil leak asking if they would like to compete for my business (I usually get my repairs done at R-A-E but the owner told me in a previous conversation he is competitive with repairs as well as tires so I gave him the opportunity). Long story, I'll jump ahead. After finally getting the vehicle repaired several weeks later (due to them misdiagnosing the problem and it turning out to only be a leaky gasket as opposed to a part on back-order), it was determined I was due a refund of just over $100 (the repair was prepaid on my debit card just over $200). The employee closing me out made a mistake when trying to credit my debit card the $100 and instead CHARGED me an additional $100. He said, "Oops." He then tried to credit double the amount to make up for it. It supposedly went through.
I got the car back on February 3rd. The charge on my account for the mistake the employee made showed up the same day as a debit from my checking account. A few days passed and the credit of $200 never posted to my account. I called Traction Tire, speaking to the employee and was told they were having problems with the system and that he would follow up on it and to give it a few more days. I did. I went in On February 9th and spoke to the employee in person again being told the same. I am a patient man. Still no credit.
I went in to the shop two days ago on February 16th and demanded to speak with the owner, Elmer. Once he was caught up to speed he became argumentative saying, "You are acting as if I did something wrong. This isn't our problem. It's a problem with the system." I responded stating that he needs to understand that it is I, the long time customer who has done nothing wrong, and I am the one who had now paid over $300 for a $100 repair and expect reimbursement before leaving the shop. He said that will not be happening and I need to be patient. He then insisted that I have not yet paid anything because I put all of this on my "charge card" and that means I get billed for it later. What!? I explained that it was my bank card and was taken directly out of my checking account. He said I was wrong, it's a charge card and I haven't paid anything yet. (This isn't 1980 old man.) I told him I expect to receive $200 in cash today or that I would file a civil lawsuit, report him to the Revdex.com and blog about this experience on sites such as Yelp. He then YELLED back at me, "If you do that I will sue you for defamation of character!!!" Unreal. Can you believe this? Never did he take accountability and try to make it right. The story is worse but I kept is short. I walked out without a dime. $300 for a $100 repair. No accountability for their mistake.
I anxiously await your lawsuit.....***!!!