Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am submitting my reply to Ramey's replyI never asked this business for a refund, my concern was mainly with the service that I've paid for is not addressing my problemThe vehicle was taken to them for the codes that came up and they charged me for a diagnostic, but did not fix the issueThe code were cleared and not addressedI could have taken the car to a local [redacted] to get the codes cleared for free, but I needed the problem fixed and that is not what they didI AM VERY UPSET WITH THE SERVICE THAT I HAVE RECEIVED FROM THEM, AND I WILL DISCOURAGE ALL THAT I KNOW TO STAY AWAY FROM THIS CROOKED BUSINESS.Apparently this case is going nowhereAppreciate your efforts.Respectfully, [redacted]
This letter is In response to the complaint filed by Ms [redacted] on a GMC Terrain (ID# [redacted] )Ms [redacted] has only been charged for maintenance and diagnostics not covered by her factory warranty or extended warranty contract purchased at time of purchaseThe first and only maintenance repair was an engine air filter and cabin air filter not covered by any warrantyThe wiper concern was determined to be a wiper transmission that needed to be replacedThe customer only had to pay her deductible of $per her extended warranty contract, The only other charge Ms [redacted] had to pay was a diagnostic fee to scan for any failure of the airbag systemHer extended warranty contract will not pay for diagnostics that do not lead to a covered repairRamey Motors only charged the minimum fee to check her vehicle for codes at said visitMs [redacted] visited the dealership on two other occasions and was not charged anything at either of those visitsRamey Motors cannot determine if and when any components will fall on vehicles until It happensAny repairs must be authorized by her, her extended warranty contract or remaining factory powertrain warranty prior to repairIn closing, Ramey Motors will not be refunding any fees referenced In the complaints by the customerIf you have any further questions, please contact the dealership directly at [redacted] Best regards, Brent B [redacted] Service Manager Ramey Motors, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am submitting my reply to Ramey's replyI never asked this business for a refund, my concern was mainly with the service that I've paid for is not addressing my problemThe vehicle was taken to them for the codes that came up and they charged me for a diagnostic, but did not fix the issueThe code were cleared and not addressedI could have taken the car to a local [redacted] to get the codes cleared for free, but I needed the problem fixed and that is not what they didI AM VERY UPSET WITH THE SERVICE THAT I HAVE RECEIVED FROM THEM, AND I WILL DISCOURAGE ALL THAT I KNOW TO STAY AWAY FROM THIS CROOKED BUSINESS.Apparently this case is going nowhereAppreciate your efforts.Respectfully, [redacted]
This letter is In response to the complaint filed by Ms [redacted] on a GMC Terrain (ID# [redacted] )Ms [redacted] has only been charged for maintenance and diagnostics not covered by her factory warranty or extended warranty contract purchased at time of purchaseThe first and only maintenance repair was an engine air filter and cabin air filter not covered by any warrantyThe wiper concern was determined to be a wiper transmission that needed to be replacedThe customer only had to pay her deductible of $per her extended warranty contract, The only other charge Ms [redacted] had to pay was a diagnostic fee to scan for any failure of the airbag systemHer extended warranty contract will not pay for diagnostics that do not lead to a covered repairRamey Motors only charged the minimum fee to check her vehicle for codes at said visitMs [redacted] visited the dealership on two other occasions and was not charged anything at either of those visitsRamey Motors cannot determine if and when any components will fall on vehicles until It happensAny repairs must be authorized by her, her extended warranty contract or remaining factory powertrain warranty prior to repairIn closing, Ramey Motors will not be refunding any fees referenced In the complaints by the customerIf you have any further questions, please contact the dealership directly at [redacted] Best regards, Brent B [redacted] Service Manager Ramey Motors, Inc