Ramada By Wyndham Reviews (%countItem)
Ramada By Wyndham Rating
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Hotel room was unsanitary. I found what was believed to be blood stain on floor, mildew shower curtain, floors were not cleaned or vacuumed, beds had stains, walls were left with food on them, worst part was the bed skirt and throw pillows had food but I believe to be semen on them. Have pictures of all of this.
We are sorry any inconveniences you may have had during your stay, We would have been more than happy to help you during your stay. However there was no complaints during your stay through out the whole night. We will give you a 20% refund and that will be returned to the card ending ***
Thank you,
Spokane Valley Ramada
Samantha Assistant Manager
Complaint: ***
I am rejecting this response because:
The night I checked in and saw what was on the beds and floor I immediately went to front desk and showed her pictures of what was found, she did apologize and came to room to clean it up and change sheets and took off all bed skirts. She made a note for the manager to read the next morning who I did go talk to and showed pictures. She told me she had to talk to owners for me to get compensated for the inconvenience. I emailed and called through the next week and I got no answer to being compensated. I forwarded pictures and have been very patient but no hotel should have conditions like that room and make people pay top dollar. I paid $215 for a horrible disgusting room and a no refund policy is outrageous! I would like a full refund for the room.
Sincerely
The guest did stay the whole night and used our facilities. We do apologize for any problems you may have had during your stay.
We can offer a 30% refund for any inconveniences.
Thank you, Ramada Inn Spokane Valley.