Ralph's Shoe Service

We understand Mr***’s comments and reached out to him to discuss the issue. Mr*** choose a fixed price plan that bundles both the TDSP and Energy charges into one bundled fixed amount based on usage. The plan charged a total combined amount of $for usage between and
kWh, or $if his usage is between and kWh (attached is the plan details). Mr*** mistaking thought that the rate was cents/kWh for all usage amounts. We tried to explain to him the details of the plan and offered him a complete credit of the difference if he changed to a different plan or switched providers. We explained that he would not have any termination fees and that we have no plan that is cents for all usage amounts. Mr*** has received a credit for $and switched to a different providerAt VOLT EP we take pride in the products we offer and service we provide to our customersWe have an online calculator that show total bills and allows customers the ability to calculate bills using past usage or estimated future usageWe regret this situation and we are reviewing ways to better explain our plans to our online enrollmentsAt VOLT EP we put customers concerns firstWe hope we have addressed Mr*** concern, if he needs anything else he can reach us directly at 281-369-Tell us why here