Ralph & Sons Auto Repair

I am writing in regards to claim [redacted] which I was contacted about This customer was unhappy with the repair work she had requested which was completed by [redacted] We refunded her money and offered her repair free of charge At this time the customer accepted a refund of her money but declined further repairs If you have any questions please contact [redacted] ###-###-#### Sincerely, [redacted]

I am writing in regards to claim *** which I was contacted about. This customer was unhappy with the repair work she had requested which was completed by *** *** ***. We refunded her money and offered her repair free of charge. At this
time the customer accepted a refund of her money but declined further repairs If you have any questions please contact *** *** *** ###-###-#### Sincerely, *** ***

I am writing in regards to claim [redacted] which I was contacted about.  This customer was unhappy with the repair work she had requested which was completed by [redacted].  We refunded her money and offered her repair free of charge.  At...

this time the customer accepted a refund of her money but declined further repairs.   If you have any questions please contact [redacted] ###-###-####   Sincerely, [redacted]

Review: Ralph

directly

promised

me

the

following

upon

leaving

the

car

with

him:

• A

repair

so

good

that

I

would

“never

know

anything

happened”

• The

repair

would

only

take

a

day

or

so

to

complete,

making

it

available

long

before

my

arrival

after

hours

on

Saturday

to

pick

it

up

• A

phone

call

no

later

than

8AM

on

Sunday

morning

(once

reaching

Justin

on

Saturday

night)

Not

one

of

these

elements

were

delivered;

instead

I

was

returned

a

vehicle

with

glaring

defects

in

repair

workmanship,

complaints

by

both

Justin

and

Ralph

who

said

they

were

“[redacted],”

and

that

the

work

was

“not

good,”

respectively.

To

emphasize

his

resentment

of

the

repair,

Ralph

went

so

far

as

to

claim

he

was

“[redacted]”

while

both

tried

to

claim

laziness

on

the

part

of

City

Cars

Metro

due

to

the

holiday

weekend,

as

if

to

suggest

that

would

be

a

viable

exemption

in

business.

After

repeatedly

calling

both

Justin

and

Ralph

every

10

minutes

beginning

at

9:30AM

Sunday

morning,

they

both

claimed

they

could

not

reach

Vinny

to

find

out

where

the

car

was.

Nearly

two

hours

elapsed

before

finally

receiving

the

car,

at

which

point

Justin

admitted

that

the

work

was,

in

fact,

so

poorly

done

that

the

majority

of

the

delay

was

Ralph

trying

to

rush

the

job

himself

in

order

to

cover

up

the

terrible

repair.

Had

I

been

informed

that

Ralph

&

Son

weren’t

doing

the

work

themselves,

which

I

was

misled

into

believing

was

the

case,

I

would

never

have

agreed

to

giving

them

the

job.

I

have

no

desire

for

this

to

escalate

any

further,

but,

should

full

payment

not

be

sent

to

for

the

proper

repair

and

my

invoice

for

time/work

lost

by

December

[redacted],

2015,

we

will

begin

legal

proceedings

which

will

involve

both

[redacted] and

Ralph

&

Son

Auto

Repair.Desired Settlement: A check is sent to AFC auto body shop to undo the poor repair and for the complete repair of the bumper.

Business

Response:

I am writing in regards to claim [redacted] which I was contacted about. This customer was unhappy with the repair work she had requested which was completed by [redacted]. We refunded her money and offered her repair free of charge. At this time the customer accepted a refund of her money but declined further repairs. If you have any questions please contact [redacted] ###-###-#### Sincerely, [redacted]