Rally Health Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for forwarding complaint # *** and for providing us with an opportunity to respondWe have looked into this case, and the customer did experience a delay in receiving a gift card due to a processing glitch that occurred for some individuals whose employers will no longer be using the
Rally platform in 2018.We have since confirmed that this customer's request has been submitted to our business partner for fulfillment, but the request may take additional time to process.However, given the delay, and as part of our commitment to customer service, on February 6, Rally Health also informed this customer that she will receive an additional $gift card, which is equivalent to the original reward amount, the processing of which had been delayed (please see attached email)The customer is scheduled to receive this additional gift card within 5-days.If you have any questions or concerns, please feel free to contact me at ***@rallyhealth.com

Thank you for forwarding complaint # *** and for the opportunity to respondThe customer's complaint was due to a technology issue on our platform that delayed the fulfillment of a gift card creditSince the date of the complaint, we have resolved the matter by contacting the customer and
confirming shipment of the requested gift card(See attached email confirming gift card shipment) In addition, we have identified and addressed the cause of the technology issue to ensure that other customers do not experience any further delay. Sincerely,Les C*** Vice President, Enterprise Operations Rally Health, Inc.Attachment (1)

Thank you for forwarding complaint # *** and for the opportunity to respondThe customer's complaint was due to a technology issue on our platform that delayed the fulfillment of a gift card creditSince the date of the complaint, we have resolved the matter by contacting the customer and
confirming shipment of the requested gift card(See attached email confirming gift card shipment) In addition, we have identified and addressed the cause of the technology issue to ensure that other customers do not experience any further delay.? Sincerely,Les C*** Vice President, Enterprise Operations Rally Health, Inc.Attachment (1)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for forwarding complaint # [redacted] and for providing us with an opportunity to respond. We have looked into this case, and the customer did experience a delay in receiving a gift card due to a processing glitch that occurred for some individuals whose employers will no longer be using the...

Rally platform in 2018.We have since confirmed that this customer's request has been submitted to our business partner for fulfillment, but the request may take additional time to process.However, given the delay, and as part of our commitment to customer service, on February 6, 2018 Rally Health also informed this customer that she will receive an additional $75 gift card, which is equivalent to the original reward amount, the processing of which had been delayed (please see attached email). The customer is scheduled to receive this additional gift card within 5-7 days.If you have any questions or concerns, please feel free to contact me at [redacted]@rallyhealth.com.