Rairdon's Dodge Chrysler Jeep of Kirkland

The only rebates offered on the Rairdon of Kirkland website are rebates which all customers qualify for and a $500 Chrysler Capital rebate, which is offered on a few select models if the consumer chooses to finance through that lending institution. It is correct that we do not put these rebates in...

fine print or hidden text.  It is displayed clearly and explained fully in the description of each vehicle. We do not view this as a valid complaint. Please view our website at www.dodgeofkirkland.com and review our advertisements.

We would gladly provide the customer with $75, provided that he will sign an agreement that this matter is now settled. If this is agreeable, he may contact Micah M[redacted] at [redacted]rairdon.com or (425) 821-1777 ext [redacted].

We have provided Ms. [redacted] with pricing for the parts recommended by her mechanic and have emailed her the inspection which was performed before her purchase was made.

We apologize for the delay. Unfortunately. The customer's bank refused to finance the vehicle on the terms agreed upon, which caused a delay.  We also apologize for the miscommunication on our part.  The customer has received her vehicle, and we have made a settlement with her.

I understand how mr [redacted] feels and I believe  that we fixed his issue either by buying him a new battery or by refunding his money, if we have not please have get a hold of me directly and I will handle it. we make every attempt to have our product be in the best condition that we can...

and sometimes batteries are charged and a day or two later they loose there charge. thanks

I first want to say that we want all of our customer to be completely satisfied, we have listened and addressed all concerns, we did not tell Mr. [redacted] that he had to buy anything to get a lower interest rate. what we did do is show the customer what his payment would be with these...

options, he then made a decision to purchase the items. we are truly sorry that Mr. [redacted] feels the way he does. we have canceled all product and sent all paperwork to becu and they will/or already have credited his loan. we strive to make all of our customers happy and regret that Mr. [redacted] was not happy with his experience and we hope he will give us another chance in the future. Thank youKevin G[redacted]General Manager

Complaint: [redacted]I am rejecting this response because: just because you say the car is within specs does not change the fact the front construction of the vehicle is not straight and bottom...

line I am not happy with the vehicle and that should be enough for you the dealership to make this right, I did not buy a used car I bought a brand new car. If you are not willing to make this right then I will contact the washington state attorney general and take further legal action. Of course this response is exactly what I expected from a dealership with 0% customer service.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The information provided is not accurate.I OVER paid the amount of $1,500 because the clerk couldn't find the invoice[redacted] had. I called on 6/04 and was told price would $1450 withinstallation and tax. I went into the dealership and there was no mention aboutremoval fees. On 6/08 I tried to pay for the part and nobody could find theinvoice so the clerk said to just pay $1500 and will refund the overage. Thenthe quote was $1498.16. Now it's an even $1500 to match my over payment. I evenhave an email from [redacted] stating he would refund the $4 from the quote whichthen would make the quote $1496. When I talked to [redacted] on 6/11 he said "I will refund the installationbecause it wasn't ordered so the $1500 will cover everything in full now" (orderedon 6/8 and I called 6/11 when they noticed the error not the next day asstated) So really he was trying to change the quote again to $1500 + $130 forinstallation, why? When questioned about the change he couldn't give me ananswer why just kept saying we will reimburse you for the installation $130. On 6/11 I talked with manager [redacted] in Parts and he said the price was $1270.14($1140 + $130 installation = $1270, doesn't include tax) and there was no way Icould of paid $1500. Again no mention of removal. [redacted] stated on 6/11 he wasissuing the refund check of $142.35 ($130 plus taxes) and its 6/22 and no checkhas arrived and still no part. With rebuttal for the Marysville location if they misquoted me then their quotewould have been $1825, why is there such a discrepancy between two locations onpricing? I think it's only fair to refund the full installation/removal feebecause 1) Removal fee was never disclosed when talking to multiple people and2) I keep getting different quotes and none of them match up. I feel misleadand unfairly treated. A company should make a quote and stand by it unlessthere is a cause for the quote to increase with FULL disclosure to the client.I am requesting a refund of $233.76.  $229.38this is the installation fee/removal plus taxes they are charging me plus $4.38which is the $4 [redacted] said he would reimburse from the quote plus tax. Sincerely,[redacted]

A corrected contract was mailed to the extended service contract company as we had agreed with the customer.  The contract has been accepted.  We apologize for any frustration or delay that this has caused.

Complaint: [redacted]I am rejecting this response...

because:I was assured the exact same thing in January, after multiple phone calls (with messages left on Dec. 30, 31, and Jan. 3) and last summer, again after multiple phone calls and messages. I was informed that it is this business' policy for sales to call customers after service, irrespective of the customer's wishes for non-contact. I was told in January and then again in April, after my service, that I was put on a "do not call" list - but it's clear that this business doesn't have such a list, as I continue to be called, almost 1 year after I first complained about this business' practices and requested to be put on the "do not call" list.Sincerely,[redacted]

Dear Ms. [redacted],I'd like to let you know we want all of our customers to be completely satisfied and are sorry thatMr. [redacted] had an experience at the dealership that was not pleasant. We tried to get [redacted] thebest rate, which happened to be with Alaska USA FCU not BECU. It's a bank's procedure...

tosend a letter to the potential customer when financing is declined. Alaska sent [redacted] awelcome package, so I'm unsure as to why he would have received charges. We would be morethan happy to assist in looking into refinancing Mr. [redacted]'s loan.Rairdon's Chrysler Jeep of Kirkland strives to make all of our customers happy and regret thatMr. [redacted] was dissatisfied with his experience. We hope he will give us another chance in thefuture. Attached is a copy of the cancellation check that has been sent to Alaska USA FCU forthe products Mr. [redacted] requested to be cancelled.Kevin G[redacted]General ManagerChrysler Jeep of Kirkland[redacted]PLEASE SEE ATTACHED[redacted]

Complaint: [redacted]I am rejecting this response because:I have worked with multiple people at the dealership there not just one person. I recived a phone call from a man that worked there yesterday and he told me that the noise I hear yes I still have the issue with the sound and now my breaks are not working as they should be because of all the work I've had done incorrectly is natural. I then asked him other vehicles that the noise also appears on and one was a jeep grand charokee which is a total lie because I have owned that model of car and never one had a issue with any noise from the breaks he had no clue what he was talking about. And also was told that my car is the worst that they had ever seen come in with the shifting issues but yet on my paperwork it stated that there was no issue? I also have a witness to this being said and that was just Saturday... Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: It does not provide an apology for their finance manager lying to me about the extended warranty. The problem I had with them running my credit with so many banks is that I asked them not to, and that they did it over a 3 day time frame and not all at the same time. This is what caused my credit score to drop, but again no mention about that in their reply. The extra charge from Alaska was to put insurance coverage on my truck because my insurance was faxing proof over to BECU who I thought had the loan from the start. Then you have the total disregard for the customer after the sale is finished, 12 trips to the dealership, was given 10 different names of who to contact to try and track down if it has been processed yet. All of whom never responded back. Their response back to me was written to appeal to other customers who might be reading it. I would like to thank them for finally refunding the money for the extended warranty, though I have not confirmed that with Alaska Credit Union. If they truly wanted me to be a happy customer I think they would have called me once they got the complaint from Revdex.com to work out the issue at hand. So I would have to say that they have lost my business as a result of how this has been handled.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business inreference to complaint ID [redacted], and find that this resolution issatisfactory to me. Since the part is on back order until at least 7/1/15 per[redacted] I will go elsewhere. I'm disappointed I spent $42,000 at your location andwas unable to get at minimal satisfactory customer service only 6 months after making my original purchase. Myself or [redacted] who was the one who paid you cash will be into youroffice to pick up a check for the full $1,500 on 6/24/15.Sincerely, [redacted]

we have been instructed that a rebate cannot be given to the customer from our business.  It must be given to the customer by Chrysler.  We have made requests with Chrysler for instructions as to how to have this accomplished.  Alternately, the customer may return to the dealership to...

sign a new contract containing the additional rebate.

Complaint: [redacted]I am rejecting this response because:after ricieving my vehicle back I attempted to lock my keys in the car. I locked the doors using the door button and as soon as I closed the door the jeep unlocked itself automatically. Again this is a selling point of the vehicle and should not happen Sincerely,[redacted]