Rainwater's A #1 Transmission

I was having problems with the clutch on my truck. I called Rainwater Transmission on Friday, August 28, and David told they had a lift free and would be able to fix it same day, they would have it done before they closed that evening. He asked if I needed a tow truck but I told him I had a friend who could tow it in for me. Greatly releaved, I called my friend to ask for a tow. He said he couldn't tow me because HIS truck was in the shop. Of course, I asked what was wrong with it and he told me he had had his transmission worked on but it wasn't working right, so he took it back to the transmission shop since it was still under warranty. He said his truck had been sitting at the shop for about a week and they were so backed up they didn't have a free lift and didn't have time to even look at the truck. I let him know that Rainwater had a free lift and was waiting for my truck. They could probably get him in and out. I asked who his warranty was with. I nearly fell out of my chair when he said, "RAINWATER TRANSMISSIONS". REALLY? If they are more than a week backed up, WHY, HOW can they promise to have my truck out the same day? This friend of mine has a business and needs that truck for his income. WOW! Something's wrong, here. David made at least 5 calls to see when my truck was going to be arriving at the shop. Some of those calls ended up going to voicemail, so I have proof of what I'm saying. When I answered the phone, I told him he probably needed to take care of my friend's truck before mine because he uses his truck for business and I have another truck I can borrow. Man, oh, man! He came unglued all over me, telling me he didn't like playing games and how poorly I represented the human race (not his exact words). So, warranty work sits on the back burner, regardless of the cost to the customer while they take on new work? That's not a game? Then what it it? I am sure glad I sidestepped that one!

Sept 9th 2012 2000 Chev 1500 Truck was taken to RAINWATERS A#! Transmission & Auto Service to get Transmission Repaired.

Charges

900.00 for rebuild no parts

175.95 pump

44.55 ? it was was scratched out on bill ?

11.50 oil dis

Total was $ 1132.00

with a 2 YEAR WARRANTY !!!!!!!!!!

The same week, I picked up the Truck it had a ticking noise when driven.

I then called and advised shop it has a ticking noise it never had this noise before!

Rain Waters shop said bring it in we will drive it check it. I dropped it off and it was checked they here noting.

every person that drove with me as a passenger would ask what is that noise ?

I said well I think its the transmission but the shop RAINWATERS say they hear nothing.

June 2nd Sunday the transmission just stopped working!

IT has only been 8 MONTHS !

and I still have WARRANTY !

June 4th Tuesday the Chev was taken back to RAINWATERS

I was told the truck will get looked at Wednesday am.

RAINWATERS calls saying, I BURNED the transmission.

I was short 2 quarts of transmission fluid! and I was responsible for checking it!

I ASKED how is it possible 2 quarts transmissions do not BURN Fluid like an Engine!

???

RAINWATERS said why dId u not bring it in if u had a leak?

I said leaks I use this truck for work back and forth, I would notice on the payment if it had a leak where I park.

How would I know its leaking.

I take my truck to get oil changes every 3 months and they check my fluids and they never mentioned it was short fluid.

RAINWATERS then said we will have to lift it in the air and check where its leaking from and get me a price on this.

Will call u back later today.

June 5th Wednesday

I called RAINWATERS, I have not heard anything form you yesterday?

we will let u know tomorrow Thursday

June 6th Thursday

I get a call RAINWATERS well the transmission cooling lines fittings went out and caused the leak and they found GASKET SEALANT IN THE TRANSMISSION WHO ELSE WORKED ON THIS BECAUSE THEY DONT USE SEALANTS ??

and they would not value there Warranty!

I told him this should still be covered under Warranty!

RAINWATERS SAID THEY WILL COVER THE LABOR COST BUT

I HAD TO PAY FOR PARTS, $$$ WARRANTY!!! ???? they will call me back after they open transmission and find out what all is burned.

(((((((((( know how will they know there is gasket sealant in the transmission when they have not opened transmission and these parts on the fitting should have been replace when u buy a transmission KIT )))))))))))))))))))))

June 7th Friday

My Wife goes in to the shop and asked why is truck still not getting worked on its still parked in the same place we left it Tuesday its been 4 DAYS

I called RAINWATERS and asked when they will get started on getting repairs they said

June 10th Monday they have been busy!

June 11th Tuesday

Still no work on how much I will have to pay $ ???

RAINWATERS said it will be cheap let him work on it.

June 12th wen

went by

June 13th pm

I then called rain water the parts just came in about 10 min ago and we are fixing to finish it up. its been 10 DAYS ! TRUCK IN THE SHOP !

When it took him 2 -3 days to fix it the first time

I PICKED UP MY TRUCK June 14th Friday.

I WAS CHARGED REBUILD KIT $381.26

FOR PARTS

GASKET

SEALS

2.4 BAND

DEP PAN FILTER

TORQUE CONVERTER

PAID RAINWATERS $ 381.00

WOW THE TICKING NOISE IS GONE NOW AFTER IT BROKE DOWN!

I HAVE NOT DROVE IT ENOUGH TO SEE IF IT IS FIXED RIGHT!

RECIPT SAYS

WARRANTY APPLIES UNTILL APRIL 9, 2014 !!! Do u think I want my truck back in the shop with RAINWATERS!? NO NO NO NO NO

I THINK HE NEEDS TO RETURN MY MONEY BACK AND VALUE IS WARRANTY!

AS THIS TRK WAS IN THE SHOP AT RAINWATERS # 1 TRANSMISSION & AUTO SERVICE

I did a research, I called 7 transmission shops and told them my situation.

all 7 places SAID

RAIN WATERS SHOULD BE RESPONSIBLE

1ST

THIS TRK WAS TAKEN BACK TO HIM FOR TICKING NOISE AND HE DID NOT FIX IT THEN !

2ND

the TRANSMISSION COOLING LINES TO RADIATOR FITTINGS SOULD HAVE BEEN REPLACED THE O RINGS COME WITH THE KIT

OR

THE LINES WHERE NOT FLUSED PROPERLY!

3RD

THE SHORTAGE OF OIL COULD BE RAIN WATER DIDNT RUN THE TRANSMISSION WELL ENOUGH TO GET THE AIR POCKET OUT!

AND NEEDED TO ADD MORE FLUID.

4TH

WHY WOULD I HAVE TO CHECK TRANSMISSION FLUID?

IT DONT EVAPORATE IN THE TRANSMISSION! ITS NOT ENGINE OIL IT DONT BURN !

5TH

HOW WOULD HE KNOW THERE IS GAKET SEALANT IN THE TRANSMISSION WHEN HE HAD NOT OPENED IT YET!

I HAVE HAD THIS TRUCK FROM 2000 TILL IT WAS IN HIS HANDS 2013 AND NEVER HAD TO ADD TRANSMISSION FLUID TO IT IN THE 12 YEARS !!

ALL I WANT IS FOR HIM TO VALUE IS WARRANTY!!!

PAY ME BACK FOR THE PARTS!!