Rainey Family Funeral Services

This complainant has no intention of being satisfied I have accepted full blame for the slowness of doing this inscription although there were some extenuating factors involved I have apologized and accepted full blame since I am the one the buck stops with As far as the difference in the charges, the only thing they were billed for was the inscription, obituary in the paper, and certified death certificates, also a small amount of sales tax that resulted as a change in the way of having to bill We have never guaranteed cash advance items I am attaching a copy of the complete bill [redacted]

This complainant has no intention of being satisfied.  I have accepted full blame for the slowness of doing this inscription although there were some extenuating factors involved.  I have apologized and accepted full blame since I am the one the buck stops with.  As far as the difference in the charges, the only thing they were billed for was the inscription, obituary in the paper, and certified death certificates, also a small amount of sales tax that resulted as a change in the way of having to bill.  We have never guaranteed cash advance items.   I am attaching a copy of the complete bill.  ** [redacted]

This work has been completed Jan 21, 2014.  Will respond further in a few days.  We have had a fire sprinkler system burst and have building damage.   ** [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 After making my complaint to Revdex.com on 1/21/14, I have further questions about the billing system. My sister usually handles the financial end of things, but I would like clarification on the bill. We had a pre-planned cremation yet had to pay several hundred dollars more. I don't understand the charges and we did pay for an urn we did not receive. I am questioning where was the benefit of pre-planning, yet still having to pay so much more. The billing has changed since 2006, so it is a little difficult to understand. Also, I have to laugh about Mr. [redacted]'s response. Did you notice another excuse?
 
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