I have met with the customer and we went over the repairs that are neededWe had a crew scheduled once and were turned awayWe are attempting to set up a second date
From: *** *** Date: Tue, Jun 21, at 8:AMSubject: Complaint # ***To: [email protected] note that the business has scheduled the work and the complaint can be closed Thank you for your time
[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Dear Revdex.com,I will prepare a more detailed letter that clearly explains what is missing from this responseMy logic is that a company that installs a level that is not level(even) and does not compensate for breaking the gas line and hiding it is in error
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** ***
***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Results are inconclusive We will find out in 2-weeks whether or not the company will fulfill their obligations. ** *** *** ** *** *** *** *** *** *** ** *** *** ***
** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you
are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have not had time to look the fence overIt is dark when I leave for work and it is dark when I get homeI will look it over on Saturday and let them know on Monday if everything is ok Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Again, I should have have been notified prior to contract that the fence would not be a long fence product and delay would be more than weeks. Again, the contract stated the delivery would be between 4-weekss as opposed to approximately weeks
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us
a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is not trueI gave the worker the remainder of the money that was owed for the fenceAlso, I did ask for a receiptThe worker told me I would get one by emailI paid for the fence in fullThis matter needs to be handled internally because the long fence worker who installed the fence is not being honest
Regards,
*** ***
We are at liberty of the manufacturer as it relates to product time framesWe extended a $discount initially for the delaysThe fence is installed per the contractOur contract is clear, we are not responsible for property lines, as we are not surveyorsIn an effort to resolve the matter
we will offer an additional $to the account
We resolved this directly with the customer on May 10th
This service for the caps was completed on Thursday 11/Tell us why here
I have met with the customer and we went over the repairs that are neededWe had a crew scheduled once and were turned awayWe are attempting to set up a second date
From: *** *** Date: Tue, Jun 21, at 8:AMSubject: Complaint # ***To: [email protected] note that the business has scheduled the work and the complaint can be closed Thank you for your time
We extend a credit of $for the delay in the gate install
[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Dear Revdex.com,I will prepare a more detailed letter that clearly explains what is missing from this responseMy logic is that a company that installs a level that is not level(even) and does not compensate for breaking the gas line and hiding it is in error
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have been in touch with the customer an will be onsite this week to resolve any issues.Sincerely,Michael R*** ***
We feel the discount was fair for the delay in installation that was out of our control
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** ***
***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We are waiting on notification that the rocks have been removedWe can then schedule a service for repairsTell us why here
Results are inconclusive We will find out in 2-weeks whether or not the company will fulfill their obligations. ** *** *** ** *** *** *** *** *** *** ** *** *** ***
** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you
are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have not had time to look the fence overIt is dark when I leave for work and it is dark when I get homeI will look it over on Saturday and let them know on Monday if everything is ok Regards,
*** ***
The customer has a date of service scheduled for September 17th
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Again, I should have have been notified prior to contract that the fence would not be a long fence product and delay would be more than weeks. Again, the contract stated the delivery would be between 4-weekss as opposed to approximately weeks
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us
a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is not trueI gave the worker the remainder of the money that was owed for the fenceAlso, I did ask for a receiptThe worker told me I would get one by emailI paid for the fence in fullThis matter needs to be handled internally because the long fence worker who installed the fence is not being honest
Regards,
*** ***
We are at liberty of the manufacturer as it relates to product time framesWe extended a $discount initially for the delaysThe fence is installed per the contractOur contract is clear, we are not responsible for property lines, as we are not surveyorsIn an effort to resolve the matter
we will offer an additional $to the account
We have made the adjustment to the account