Rainbow Property Management

In response to your complaint I have looked into the matter on my end and was unable to find a means or manner of a positive outcome for either party since the property is not longer managed by Rainbow Property ManagementAt the time of this complaint the property owners were dictating sweeping rent increases and decreases on a nearly weekly basis for all tenants and this overrode the initial rental increases that we published earlierUnfortunately in this case our market rental rate planning was overrided by the property's owners'We have to answer to them as they are the ones who hired us to do the work for themUltimately in this case the field was leveled and all tenants were treated the same regardless of how long anyone had lived there at the propertyIn all fairness, that is the way it should be doneI apologize if these changes were contradictory of expectations we had set out for youWe can sympathize, as we were caught in the middle of a very turbulant situation between owners, tenants, and management change over issues that rocked everyone's boats

Greetings [redacted] , Firstly, I am sorry that we could not sign a lease with you in a manner that meets your schedule Our approval process is standard with all applicants This ensures that we do not discriminate in any manner whatsoever We do have our properties advertised as soon as they become vacant By law, the previous tenants are allowed time for cleaning, etc We honor this time and assign cleaning, repairs, etcin a timely manner Housing is far different than a visit to McDonalds, Burger King, or Wal Mart We are governed by the Montana Board of Realty, and are compliant with Montana Tenant-Landlord law Our busiest time of year is in the summer We do our best to turn the units in a timely manner I will have to say that you are comparing apples and oranges The unit that you ended up renting was of new construction and did not require any time constraints There were no previous tenants, no cleaning, no repairs to be made The unit you signed a lease on was also at a higher market rent, and was considerable larger30% higher rent and double the square footage to be exact We do not sign any lease outside of the state of Montana, as it would not be legal within the state of Montana I am truly sorry that we could not work outside of our policies to accommodate you I wish you the best

Complaint: [redacted] I am rejecting this response because: I feel that this is no way fair to treat a long time tenantEither the property owner or the management company needs to absorb the loss If either party cannot commit to a promise that rent will always stay the same no matter how long, it should not have been said to me in the first place I feel that I am still entitled to a refund of the extra rent I have already paid and may pursue legal action if refund is not received in a timely manner Sincerely, [redacted] ***