My family rented Eden Cove #during the week of August 8, We were told when making the reservation months before that the pool would be ready for use June 1st It was still not ready on August and we were totally deceived about thisMany calls and emails were sent about this with no reply After checking in, we made numerous calls during the week about the refrigerator ice maker not working and that when the shower in the master bedroom on 3rd floor was used, the water poured through the ceiling and recessed light fixture on 2nd floor which created a safety issue Maintenance and plumbers came out and the water poured through the ceiling a second time We were told not to use the master bath shower for the remainder of the week The handle on the toilet had to be held on to flush In the kitchen, the dishwasher could not be used for pots and pans because when the door was opened, it hit the oven door such that you could not open it wide enough to get dishes inside Also, the back of the dishwasher was completely exposed into the family room which would seem to create a safety hazard This unit is a 3-story townhome which has all hardwood floors The floors were so dirty that if you were to go without shoes your feet were completely black on the bottomThe elevator in our unit and the unit next door both became stuck between floors during useWe made many calls and sent many emails but representatives would not return our calls about the poolWith the exception of the pool, they would not reimburse us for any of the items not working or that could not be used and were still not repaired when we left We will NEVER use this company again Extremely poor customer service
My family rented Eden Cove #during the week of August 8, We were told when making the reservation months before that the pool would be ready for use June 1st It was still not ready on August and we were totally deceived about thisMany calls and emails were sent about this with no reply After checking in, we made numerous calls during the week about the refrigerator ice maker not working and that when the shower in the master bedroom on 3rd floor was used, the water poured through the ceiling and recessed light fixture on 2nd floor which created a safety issue Maintenance and plumbers came out and the water poured through the ceiling a second time We were told not to use the master bath shower for the remainder of the week The handle on the toilet had to be held on to flush In the kitchen, the dishwasher could not be used for pots and pans because when the door was opened, it hit the oven door such that you could not open it wide enough to get dishes inside Also, the back of the dishwasher was completely exposed into the family room which would seem to create a safety hazard This unit is a 3-story townhome which has all hardwood floors The floors were so dirty that if you were to go without shoes your feet were completely black on the bottomThe elevator in our unit and the unit next door both became stuck between floors during useWe made many calls and sent many emails but representatives would not return our calls about the poolWith the exception of the pool, they would not reimburse us for any of the items not working or that could not be used and were still not repaired when we left We will NEVER use this company again Extremely poor customer service