Rae Water and Sewer

I am writing in reference to the complaint ID # [redacted] This is the first letter I have received from the Revdex.com and it was received on 11/ 10/ In response to [redacted] 's complaint: We prorate our water bills based on when a tenant or owner moves out of the residenceThe service request shows a move out date of 8/ 31/Her bill was prorated based upon daysOur billing cycle is the 20th of the month through the 21st of the next monthThe previous two bills were $for August 20th bill and $for the July 20th, billThe $is approximately 1/of those or lessI have attached a copy of her charges and how it is split out for the past several monthsThere is a base on these properties of $and the water / sewer use is added to thatWe average the sewer use so our customers are not charged sewer rates in the summer when they irrigate I called [redacted] today as I had not spoken to her prior to thisI wanted to offer to reduce her bill but she said she had sent it in and did not want to discuss this any further and hung up I can adjust her water use charge if she still has further issuesThe $was not just for water use, it is a prorated portion of the base charges and debt service that are billed every monthWe are a small office and sometimes more than one person handles these types of phone calls as I am not here every dayWe apologize for any confusionThank you Sincerely, Val N [redacted] RAE Water District 406-586-

I am writing in reference to the complaint ID # [redacted]. This is the first letter I have received from the Revdex.com and it was received on 11/ 10/2016.
 
In response to [redacted]'s complaint: We prorate our water bills based on when a tenant or owner moves out of the residence. The service request...

shows a move out date  of 8/ 31/2016. Her bill was prorated based upon 11 days. Our billing cycle is the 20th of the month through the 21st of the next month. The previous two bills were $91.57 for August 20th bill and $117.49 for the July 20th, 2016 bill. The $30.34 is approximately 1/3 of those or less. I have attached a copy of her charges and how it is split out for the past several months. There is a base on these properties of $59.17 and the water / sewer use is added to that. We average the sewer use so our customers are not charged  sewer rates in the summer when they irrigate.
 
I called [redacted] today as I had not spoken to her prior to this. I wanted to offer to reduce her bill but she said she had sent it in and did not want to discuss this any further and hung up.  I can adjust her water use charge if she still has further issues. The $30.34 was not just for water use, it is a prorated portion of the base charges and debt service that are billed every month. We are a small office and sometimes more than one person handles these types of phone calls as I am not here every day. We apologize for any confusion. Thank you.
 
 
Sincerely,
 
Val N[redacted]
RAE Water District
406-586-3930