Radius Moving & Storage Corporation

Tell us w[redacted] hired Radius Moving to relocate his items from ** to ** on July 19, 2017.[redacted] informed Radius that he had additional items and was informed that he would be responsible for the total number of cubic feet that his move would take. [redacted] was informed...

that the foreman would give him a new revised written estimate based upon all of the items being relocated. [redacted] had the option to either add the additional items or we would move only the items that were on the estimate. [redacted] did not want to pay any additional cost to relocate his items. [redacted] had an additional 910 cubic feet on the day of pick up. [redacted] did not have just a few additional items and was aware of this at the time of the estimate. [redacted] electronically signed the moving estimate acknowledging that the list of items provided was accurate. [redacted] was not truthful in his conversations with Radius Moving and did not want to pay for the actual cost of his move. [redacted] decided to cancel his move at the time of pickup as per the terms and conditions [redacted] is not eligible for a refund as per the terms and conditions of the contract and the electronic signature that [redacted] signed when he reserved his move. The funds are put towards the tolls, diesel, mileage, materials and crew cost for the services provided. Had [redacted] been honest from the beginning he would have known the actual cost of his move opposed to providing only half of the information to get a lower quote. Attached please find the electronically signed estimate showing the cancellation policy [redacted] agreed to. We kindly ask that this complaint be removed from our record as we followed the terms and conditions of the contract the customer agreed to.

Complaint: [redacted]
I am rejecting this response because:
My major complaints is about my missing properties. I'm still missing my king size headboard, kids bike, my child high chair, standing fan. All of these were communicated to Michelle. I've tried to reach her and couldn't get through. She doesn't acknowledge my calls or call me back. Now my bed is useless because I don't have my headboard. This issue will be resolved as long as I get everything that's still missing. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Hi Sir/Madam, Due to shifting City ([redacted]), I missed your previous email. As the Merchant says, "I don't know who this customer is" , please find the contract signed between...

us attached with the email.  Just to let you know that my credit card company issued dispute for this transaction as per my complain, and credited the amount back to my account.But the merchant still have 60 days to act on this. Thank you and appreciate your help on this.  Thanks,[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They are all liars! We are never informed the date was not guaranteed!!! No one told me!!! They cheated me to sign the contract! They told me 3-5 days delivery at the beginning! Last week they changed to 7-14 days! It's already 14 days!!! The truck hasn't left yet! Now they response me here it's 21 days?!!! I don't accept this!!! I called them and reqired to talk to the manager, but they didn't respond me! ! Fraud!!!
Regards,
[redacted]

Dear Customer, We ask that all customers give the most accurate inventory of the items that will be moving. Its the customers responsibility to make sure that the list is correct before they sign and agree to the terms and conditions. In this case once we arrived at the location and started...

loading the items on the truck and it was then discovered that you had 2 times the items on the inventory. As you know, you were not at the pick up but your daughter called you and agreed that you had more items than whats listed. We explain to all of our customers that the price will not change as long as the inventory list does not go up in size. If the customer has additional items the customer assumes responsibility for the additional cost. In your case you did not want to pay the additional and we offered you multiply discounts to try and make the move as stress less as possible. You accepted the discounts and once ready the items were sent for delivery. In refrence to your claim of damaged goods. I attached the copy of the inventory list that was taken on pick up as the items were being loaded onto the truck. The inventory list shows that your items were damaged prior to being loaded. You are claiming damage to items that were damaged prior. Please take the time to review the document to support the above statement. I hope that we were able to answer all of your questions and concerns. Thank you for your time.

Complaint: [redacted]
I am rejecting this response because:
This business does a telephonic assessment of household good shipment. Despite my spouse advising the assessor what was contained within each room, the number of rooms, square footage of the home (2300 sq ft), and the number of boxes (approximately 200) the assessor provided a low bid to gain the work. However, upon arrival, they show up with a small truck, 2 hours late, and then begin loading the boxes that were in the garage without even going into the home to get a visual of what contents were within the home. Only after I told the lead, "aren't you going to see what is in the house before you load so you know how to best fit the contents?" Did he actually go in. Then he springs the new cost, almost double than the quoted cost (the quoted cost is what won them our businesss). This business knew exactly what they were doing:  they under bid to get the work, show up late, double the cost, knowing good and well the customer is on a schedule and between a rock and a hard place.  The lead then begins negotiating the cost attempting to make the customer feel he is getting a deal and hide behind the contract.  This is unscrupulous practice. Indeed, we opted not to continue to "take advantage" of having another truck come out and then experience the same thing? No Thanks!   Then near the end of the move, site lead attempts to bring down furniture from the second floor single handedly without the help of the other two crew members ((who were actually good workers), and apparently lets the furniture fall down the steps destroying the furniture.  He should have separated the bottom piece from the lower piece The company then charges me $75.00 because we have a grandfather clock, but then failed to pack the clock works.  The Revdex.com should note the number of customers who experience this practice of a low bid and on the scheduled day of pick-up, receive a revised quote that is no where near the quoted cost.  Post a warning on this business based on its practice and if an assessor doesn't physically come to the home, don't use this business.  A reputable business wouldn't do this.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Yes Donovan did talk to me the other day but heHe told me that it was because I put in this complaint with the Revdex.com that he was not going to consider giving me back any of my deposit if you record all your calls as your calls say you do then pull up the recording and real listen because I actually repeated it back to him just to clarify what he was saying because I could not believe that he was actually saying it I was even willing to take half of the deposit back since you guys did send the truck out there but he wasn't even to discuss that option. He made it very clear that I was not getting a refund back because of the complaint the Revdex.com and the bad review that I put on your facebook: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I don't know who this customer is

[redacted] was provided a discount of $300.00 to which she agreed to accept to resolve her issue with Radius Moving, however after she accepted the discount she continued to file a claim with the Revdex.com and put reviews online. [redacted] was informed if she agreed to the discount she resolved all issues with Radius Moving and no further claims or complaints could be filed. [redacted] was not entitled to a discount it was offered as a  company courtesy. We have tired to work with [redacted] and she is never satisfied with any solutions or discounts we try to offer her. Regarding the payment on [redacted] credit card I have attached the signed credit card authorization form signed by [redacted] authorizing the payment. This again is a false statement by [redacted] states that she was contacted by other customers we will not comment about any other customer outside of [redacted] as her file and their files are not connected in any manner. [redacted] was given a discount she agreed to accept the discount but wanted to continue to bash our company name online. Again the discount was given as a company courtesy and she chose not to accept it. [redacted] can still file a claim with the clams department directly by contacting Anthem claims at [redacted] or she can go to the website [redacted] She is entitled to file a claim based at the rate of $0.60 per pound per article as she did not purchase full value replacement coverage. Attached please find the signed authorized credit card authorization form. Also attached is the basic valuation coverage acceptance by [redacted]

Below please find Radius Moving &Storage response to case number [redacted]  [redacted] did contract Radius Moving to relocate her items from ** to ** with a pick up date of July 19. [redacted] provided a list of items to our sales representative and an estimate was provided to her [redacted] electronically signed the estimate on June 8, 2017 acknowledging that the estimate was accurate.[redacted] requested that the items list be updated our sales representative Tom did make the appropriate changes based upon an email that [redacted] sent. On the day of the pickup [redacted] had additional items outside of the list that she sent on June 27, 2017. As per her own complaint she was unsure of the number of boxes that she would have as she was not done packing. [redacted] did not provide an accurate list of items and she was informed that her move was based on cubic footage and she would be held responsible to pay for the actual space required to relocate her items. In addition, [redacted] had additional items which caused the estimate to change. [redacted] stated that the her mattress’ were not included again you can see on the estimate that she included on her list it clearly states a Bed, Double (WITH MATTRESS). [redacted] decided to postpone her move due to financial constraints due her not providing an accurate list of items to be relocated. [redacted] canceled her move with radius Moving and Storage and we did not relocate her items. [redacted] canceled on the day of the scheduled move when our crews arrived. Had radius been given all of the information prior to move the date a new accurate estimate would have been provided. [redacted] provided a list on June 28 and this was not a final list as she did not have a full box count or inventory as she clearly stated she did not finish packing. She did not provide an additional list after this new estimated list and she is trying to file a claim against Radius Moving for her not providing us the information.We are kindly asking that this complaint be removed as we did not provide the customer moving services and she stated she did not provide accurate information.

Below please find our response to case number [redacted]r booked with Radius Moving to relocate his/her items from [redacted] with an open move date window on 6/19/2017 or 6/20/2017.As the customer clearly stated additional items were requested to be moved. Additional items will increase the amount of cubic footage which increases the cost of the move.The customer did electronically sign the estimate which last the original list of items provided and the cancellation policy. The cancellation policy clearly states that, If services are rejected and/or declined on day of pick up no refund will be provided.The customer clearly states that he chose to cancel his/her moving services and is not eligible for a refund.Attached please find the electronically signed estimate by [redacted]r where the cancellation policy is clearly stated on the top of the estimate again at the bottom of the estimate.Radius Moving & Storage is following the terms and conditions of the contract that were agreed to by the customer at the time of placing a deposit.Should you have any questions please contact our office at [redacted]Regards,Radius