Radius Global Market Research

Had an issue regarding a question on a survey for USAA and was politely dismissed by a representative and informed " I remove you from the list for this one so you don’t get any more reminders". My issue was with the context of a survey question and if if could be tailored with a more inclusive option when it comes to financial decisions. The reply was adios ! The answer was simple.

A multi generational USAA client.

Hi ***, Sincere apologies for the delay in the payment of this rewardThere were some unexpected internal delays in getting the information processed The payments are however on their way out and you should receive your reward via e-mail by Monday
6/*/15, the latest Please let me know if you have any additional questions Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Radius Global Market Research regarding complaint ID [redacted].Sincerely,
[redacted]

I am writing in reference to complaint ID: [redacted] Please accept our apology for any inconvenience we might have caused you. We have every intention of fulfilling our obligation of...

payment of the incentive due to you. The incentives for participating in a study are distributed four to eight weeks after the study is completed. If you took the online survey in January, you would expect a payment/card sometimes in March. However, we will be sending this respondent her 20.00 [redacted] gift card by the end of the week. If you have any other questions or would like further assistance, please feel free to contact us directly at [redacted].

Review: I was invited to take a survey about [redacted] and my experience with them and in return I would be sent a $40 online Visa Gift Card 8-10 weeks from the end of february. It never came and they never addressed my e-mail to their customer service as to where it was or why it was late or if it was coming at all.Desired Settlement: My $40 gift card and an apology.

Business

Response:

Hi [redacted], Sincere apologies for the delay in the payment of this reward. There were some unexpected internal delays in getting the information processed. The payments are however on their way out and you should receive your reward via e-mail by Monday 6/*/15, the latest. Please let me know if you have any additional questions. Best,

Review: On January *, 2016 I was invited to complete web survey [redacted] in return for a $20 [redacted] Rewards card. I successfully completed the survey but have never received the [redacted] card. I emailed the company but did not get a response.Desired Settlement: I would like for the company to please send me the promised [redacted].

Business

Response:

I am writing in reference to complaint ID: [redacted] Please accept our apology for any inconvenience we might have caused you. We have every intention of fulfilling our obligation of payment of the incentive due to you. The incentives for participating in a study are distributed four to eight weeks after the study is completed. If you took the online survey in January, you would expect a payment/card sometimes in March. However, we will be sending this respondent her 20.00 [redacted] gift card by the end of the week. If you have any other questions or would like further assistance, please feel free to contact us directly at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,