Radisson Hotel Utica Center

Ms [redacted] entered Into a contract to have her wedding at the Radisson Hotel - Utica Centre on March 29, (the signed terms and conditions are Included In this letter)At no point did the contract change The Banquet Event Orders (BEO's) changed several times prior to the event at the bride and grooms request (as details changed (I.enumber of guests, on-site ceremony, etcetera)IThe final banquet event order was presented to Ms [redacted] at a late date because she chose to amend the bar offerings from the previously agreed upon "cash bar" to the hotels "premium open bar" package just days prior to the event date (the event date was October 27, 2017)The "premium" 11st of liquors Is Included In this letter The hotel required full payment for this event no less than four days prior to the event taking place (as stated on the signed wedding terms and conditions page)Despite not receiving payment as outlined on the signed terms and conditions document, the hotel, in good faith, allowed the event to proceed and all agreed upon food and beverage services were fully provided (as Indicated on the Banquet Event Order # [redacted] & [redacted] ) After the event took place, the hotel sent numerous emails to the email address on file requesting payment without a responseThe hotel also attempted to call the phone numbers on file In an attempt to procure paymentFinally, the hotel billed the credit card on file on 11/6/(a full days after the event took place) The hotel staff has communicated to Ms [redacted] on several occasions that a billing adjustment will not be offered as the issues presented are invalid

have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I faxed all the information Regards, *** ***

Ms. [redacted] entered Into a contract to have her wedding at the Radisson Hotel - Utica Centre on March 29, 2017 (the signed terms and conditions are Included In this letter). At no point did the contract change.  The Banquet Event Orders (BEO's) changed several times prior to the event at...

the bride and grooms request (as details changed (I.e. number of guests, on-site ceremony, etcetera)I. The final banquet event order was presented to Ms. [redacted] at a late date because she chose to amend the bar offerings from the previously agreed upon "cash bar" to the hotels "premium open bar" package just 2 days prior to the event date (the event date was October 27, 2017). The "premium" 11st of liquors Is Included In this letter.  The hotel required full payment for this event no less than four days prior to the event taking place (as stated on the signed wedding terms and conditions page). Despite not receiving payment as outlined on the signed terms and conditions document, the hotel, in good faith, allowed the event to proceed and all agreed upon food and beverage services were fully provided (as Indicated on the Banquet Event Order #[redacted] & [redacted]).  After the event took place, the hotel sent numerous emails to the email address on file requesting payment without a response. The hotel also attempted to call the phone numbers on file In an attempt to procure payment. Finally, the hotel billed the credit card on file on 11/6/17 (a full 10 days after the event took place).  The hotel staff has communicated to Ms. [redacted] on several occasions that a billing adjustment will not be offered as the issues presented are invalid.