Radisson Hotel and Conference Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Bank Mutual will not just call them and speak to a managerThey are filing a formal complaint with Radisson

Guest called us and said that we charged guest twice the same amountOur records show only one chargeI asked guest several times to talk to her bank representative to make sure that the second charge went throughI never received a phone call from guest's bankThe hotel wants to
make sure guest was charged twice and didn't receive any credits the following monthThe hotel will refund any overcharges to the guest, if bank will confirm double chargesRegards,
*** ***
Assistant General Manager

Could you inform *** ***, that hotel is expecting the call from her bank in order to credit the disputed amountHotel didn’t receive any charge back or charge dispute from ** *** bankHotel wants to verify with the bank if hotel charged guest twiceContact at the hotel is *** *** ***
Thank you
Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 Bank Mutual will not just call them and speak to a manager. They are filing a formal complaint with Radisson.