Radio Shack

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. At this juncture the company has filed the gap claim and according to my granddaughter the gap claim is still pending at the gap coverage insurance provider’s end. Otherwise everything appears to be in order. My family appreciates your prompt action which we believe helped bring this sensitive matter to a favorable and timely conclusion.
Regards,
[redacted]

THe company Alliance Movers has given me $300.00 for my reimbursement. They have just deposited it in my bank account.   This case is now closed. Thanks so much for all of your help. [redacted]

To whom it may concern:We have spoken with Ms. [redacted] since her complaint with your office, and she has indicated that the $50.00 monthly voluntary payment will work for her.Thank you, Robert B[redacted]Corporate Counsel

To whom it may concern:Mr. [redacted] is back in his vehicle and we have agreed to waive all repossession fees. He is current on his account, and is next due on 7/22/16. We have spoken with Mr. [redacted], and I believe he agrees that all issues have been resolved satisfactorily.Thank you,Robert...

B[redacted]Corporate Counsel

To whom it may concern:[redacted] (and her co-buyer, her sister, [redacted]) purchased a vehicle from [redacted] on August 19, 2017. This transaction was financed by the Indiana Finance Company ("IFC"). As part of this transaction, the [redacted]'s had two deferred down payments:...

one due on September 1, and one due on September 15.  The customers failed to make their 9/1 payment. IFC then reached out to the co-buyer, [redacted], who stated this was her sisters car (the borrower [redacted]) and that she was not going to do anything about it...She refused to even attempt to get a message to [redacted]. After non payment IFC repossessed the vehicle on 9/12/17.[redacted] called stating she had changed jobs, which is why she didn't make her 9/1 payment. She also failed to make her 9/15 payment. At that point, IFC made the determination that without the financial support of her co-buyer, who had disavowed this transaction, [redacted]'s income could not support the payments, especially with the co-buyer not willing to take any interest in the vehicle. In short, the [redacted]'s defaulted under the terms of their contract, and therefore their vehicle was respossessed. Thank you,Robert B[redacted]Corporate Counsel,[redacted] Automotive Group

To whom it may concern:We have amended Ms. [redacted]s contract at her request to make her vehicle payments more affordable for her.She is current on her account, and not due again until January 2, 2017. We believe her complaint has been satisfactorily resolved.Thank you,Robert...

B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   their response  is accurate  although I was told several times previously that  they were alos  doing this and  it never  happened there needs to  be some kind of  accountability  for the people that told me this  in sept oct and  november and I  should have never  been  spoken to the way  i was  by the manager and the representativeregards 
[redacted]

To whom it may concern:The last payment IFC received on Mr. [redacted]s account was made on March 24, 2016. We have not received any payments since that date, as all of his ACH transactions have been returned for insufficient funds. Therefore, his vehicle was repossessed for non-payment. If Mr. [redacted] believes this was in error I would encourage him to contact his financial institution to see why these ACH's were returned, and correct the issue(s).Additionally, IFC would like to work with Mr. [redacted] to put him back into his vehicle. We have reached out to him at the contact numbers he provided in his Complaint but have thus far been unable to reach him. I would ask Mr. [redacted] to please call us at 800-555-6681 to see if we can reach a mutual resolution that works for both parties. Sincerely, Robert B[redacted]

Review: I purchased a Toshiba laptop computer for my girlfriend on 12/24/13. The laptop's battery did not work and the computer was infected with viruses that caused it to run slow, shut off at times, and just lock up. I called store owner, [redacted], who told me that they will not refund or exchange the product. [redacted] told me to contact Toshiba directly, even though the packaging on the laptop says to return to the store of purchase, for any issues and not to contact Toshiba. Since [redacted] refused to refund or exchange the laptop, I contacted Toshiba who did send a new battery after deducting $100 from my bank account. I was told this fee would be refunded after receipt of the bad battery. I was also informed by Toshiba that I would be required to pay $70 just to run a check on the laptop to determine what the problem is and then it could be as much as $270 dollars to fix. A private company gave me the same quote of $270.Desired Settlement: Full refund of $329.99.

Business

Response:

Please see attached.

[redacted] January 29, 2014

Revdex.com

Resolution Moderator

RE: ID # [redacted]

Dear [redacted],

[redacted] bought a Toshiba laptop from our store on 12-23-2013 for $329.99. Attached is a reprint

of the original sales receipt. Any computer on display is password protected and requires a sales

consultant to access the computer so a customer may look at it. At no time do we EVER hook up a

display computer to the Internet, simply because we want to maintain the integrity of the computer.

The customer is assured of getting a computer just as it came from the factory. We might add that we

have a closed and password protected Internet connection to assure that there is no unauthorized

Internet access. The only user that has the ability to turn the computer on and fully access the machine

is the purchaser, who registers the computer with the manufacturer. Our no return policy on computers

and software is fully stated on the bottom of our receipt. We are not the manufacturer of the

equipment and all warrantee issues are taken care of directly by the manufacturer. The computer

purchased by [redacted] is covered by a 1 year hardware manufacturer warrantee that includes 90

days of basic phone support from the manufacturers support line. I directed [redacted] to contact

Toshiba about what he explained to me was an obvious battery issue. I had just been informed by

another customer that purchased the same model of computer that Toshiba was aware of this and

when the customer contacted Toshiba directly they (Toshiba) immediately sent out a replacement

battery at no charge. This customer was not required to prepay or have a credit card hold or even ship

the old battery back hence the reason I told him to call me if he had any issues.

I did not receive any further calls from [redacted], I did receive a message left on our business line

answering machine sometime on Sunday 1-19-2014 from a [redacted] who identified herself as

the end user of the computer. The message she left said that, “They had contacted Toshiba and had to

spend $100.00 to get the battery replaced and they would have to spend almost $300.00 to have the

computer “repaired”” and left a phone number to contact her back at. I returned her call after receiving

the message when our business reopened on Monday morning. I returned the phone call about an hour

after we opened. I was not able to reach [redacted] so left a voice message that I was returning her

call and that I would attempt to contact her later. I attempted to reach out to [redacted] throughout

the day and for the next several days. I finally got connected with [redacted] on Thursday, January

23

rd

, 2014. When I identified myself, [redacted] apologized that she did not carry her cell phone with

her all the time. [redacted] explained she didn’t have time to talk to me and was on her way to work

and she asked if she could call me back to which I told her I was willing to help her and would be waiting

for her return call. I have not received a return call from [redacted] nor has [redacted] made any

further contact. I told both [redacted] and [redacted] that I was willing to help them. I am powerless to do anything if nobody will contact me back.

If [redacted] chooses not to protect his investment by using anti-virus software, he makes that

choice completely on his own. I am not authorized by Toshiba (the manufacturer) to do any “repairs”. I

am neither trained nor authorized to perform any diagnosis of their equipment. I offered to help but no

one has contacted me back to help them with any issues they may have.

I spoke with a Toshiba support person 1-28-2014 and they said the notes reflected calls by [redacted]

[redacted] on 1-19-2014 and 1-22-2014. [redacted] has only spoken to me on 12-27-2013

concerning the battery issue which I had assumed was taken care of. If [redacted] still has issues

with the battery, we are there to help. If [redacted] has software virus issues, we can try to help out

but we agree with the manufacturer that the software issue is not a manufacturer’s defect yet we are

willing to try to help resolve his issue.

Regards,

Radio Shack

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted] at Radio Shack made it clear that he could not help in any way so I don't know what reason there is to contact him further? He referred me to deal with Toshiba directly. I received a new battery from Toshiba and I was also informed that a scan and cleanup of the infected computer (infected before I bought it!) would cost $270. It appears that I have no recourse except to not shop at radio shack in Libby ever again and to put the word out that they suck as a business. It also appears that they fail in their responsibility to consumers by selling faulty equipment, and they protect themselves with their "no refund" policy. The computer was a Christmas present! I am now out the $329.99 and must buy another computer to make up for the faulty one I bought at radio shack in Libby. I was ripped off legally. I am very disappointed.

Business

Response:

[redacted] February 7, 2014

Revdex.com

Resolution Moderator

RE: ID # [redacted]

Dear [redacted],

I received your letter with [redacted]’s rebuttal to our response. I can only reiterate the original offer to try to help him with his problem. We are disappointed that our attempts at resolving this issue are returned with threats to bad mouth our business. [redacted] has not contacted us to use our offered help; I reiterate our offer; to help as much as we can to help rid [redacted] of the virus problem he developed with the computer once the product left our store. We continue to offer to help [redacted].

Regards,

Radio Shack