Radiancy, Inc.

Dear Revdex.com:
We are writing concerning the customer's complaint
We understand the customer wanted to return her unit before her days Due to the nature of the complaint, the
customer’s account has been
reviewed
The customer called our sales line on July *, 2014, to
place her order and was given the day Money Back Guarantee (MBG) during the
sales call. The customer’s order was
delivered to her on July *, 2014, and her day MBG will end on September *,
2014. Under the Guarantee, the customer
has days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least
days of the days, we will return shipping both ways and refund the
product price.
This information was also included on the packing slip
when the customer received her package. For
reference, I have attached a sample copy
As a courtesy to the customer, we will allow her to return
her unit for a full refund. Please have
the customer call us at the number below to request a return label. Once we receive the unit in the warehouse, we
will process a full refund, including shipping.
Please have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
for further assistance.
Thank you,
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I DO NOT HAVE THAT INFORMATIONI DID NOT PURCHASE THE DEVICE SINCE IT WAS A GIFT!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and
weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered. We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer placed his order on November **, 2014, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to him on November **, 2014, and his MBG ended January**, 2015. The customer called onFebruary **, to return, but at this point, he was outside of the MBG Wesincerely apologize to the customer for any inconvenience. We welcome any questions that he mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, ***
***RadiancyTeam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ridiculous, but apparently is the best I'm going to get I still do not understand - and I would think the Revdex.com might be concerned about this - why, if additional payments were required, I was never billed All I ever received was the nasty "you are in collections because you haven't paid" notice If my card was declined I can only assume it was because I received a new one with a different expiration date Again, this could have been avoided, had they simply COMMUNICATED with me My credit score is something in the area of I am not a deadbeat, and really resent being treated like one They continue to insist I had all the facts, and that they care about their customers, but they never once tried to clarity the situation for me when it became clear there was a misunderstandingI sincerely thank the Revdex.com for their prompt action in this matter I may not be "satisfied," but I at least you got them to respond, and I now have a clear understanding of the situation, and will -grudgingly - send them a check for the balance due
Sincerely,
*** ***

Dear Revdex.com,
We are writing in response to complaint ID ***We have emailed *** *** a pre-paid return label and have issued a refund for $283.34(US funds) to the card on file
Please let us know if there is any other way that we can help ***
***
Thank you,
*** ***
Radiancy Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has hopefully been resolved. Radiancy said they are sending me a return shipping label and will process my refund once they receive the product back. Thank you very much for your assistance in this resolution
Sincerely,
*** ***

Dear Revdex.com,
We are writing in response to Complaint ID ***
The return for this order was received back at the warehouse*** ***'s address was a ship to addressThere was a separate billing address on the account and a payment method provided
as wellWe have issued a full credit to the card on file, as this is the card that was initially charged upon receipt of this orderUnfortunately, there is no further action that can be taken on this end*** *** will need to contact *** ***, whose name is under the billing portion of this account in order to gather her funds
Thank you,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I have received the mailing label and will be posting it in the mail todayThough I will not consider this matter fully resolved until a refund had been madeI do understand that they have to have the product to do such a refund and have no problems with that wait time, as long as it is reasonable amount of time. I would also like to add that it would make sense that they had no record of any phone contact from me because no one would ever answer the phone when I call during the hours listed on their websiteI have copies of the emails I sent to this company also
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
HOWEVER, in response to their response, I have copies of all emails sent to the company beginning on February *** and documented by AOL It is unfortunate that they do not have similar records on file
Thanks so much for your help with this issue
Sincerely,
*** ***

Dear Revdex.com,
We re-issued a return label on 3.***to *** ***A credit for $was issued to the card on file, today, April **,
Thank you,
***

Dear Revdex.com:
We are writing concerning the customer’s complaint. We understand that the customer returned the
package within the day Money Back Guarantee (MBG), but was not refunded for
shipping. Due to the
escalation, the
customer’s account has been reviewed, as well as all phone calls associated
with this order.
Under the Guarantee, the customer has days to return
the unit for a refund of the purchase price.
If the customer keeps the unit for at least days of the days, we
will return shipping both ways and refund the product price. The customer placed her order through our
sales line on November **, 2013. During
this call, she was given the day MBG.
This was also included on the packing slip when she received her
package
The customer called our customer service line to return
her unit on January **, 2014. On this
date, the customer was within her days and was given a return shipping
label.
The
customer’s package was received in the warehouse and on March 5, she was refunded
$and $81.69. In error, the
customer was not refunded for the $shipping charge. We sincerely apologize to the customer for
this error. Therefore, on March **,
2014, the customer was refunded for $14.95.
Please note that it can take up to two billing cycles for the financial
institution to post the refund to the customer’s account.
We
appreciate the customer bringing this situation to our attention as we are
constantly striving to provide the best possible customer service
Again, we sincerely apologize for any inconvenience to
the customer. Please have the customer
contact us at ###-###-####, Monday through Friday, between the hours of 6a
to 6p (PST) for further assistance.
Thank you,
*** ***
*** ***

Dear Revdex.com:
We are writing concerning the
customer's complaint regarding a reship for his no!no! device. Due to the escalation, his account has been
reviewed.
Our records indicate
that the
customer purchase a Pro until from Showcase.
The customer call our customer service department on April *, because
his no!no! was not working and was told
that we would need a proof of purchase from Showcase and the no!no! returned to
our warehouse. We received the proof of
purchase on April **.
Due to an error, the customers
return was not logged. We sincerely
apologize for this error. We have
reshipped the customer a new unit.
Additionally, the customer’s complaint indicates that he would like a
refund. We are unable to process a
refund for the customer because the no!no! was purchased through Showcase and
must be returned to them
We appreciate the customer
bringing this situation to our attention, as we are constantly reviewing our
processes to ensure the highest quality customer service. Again, we sincerely apologize for any
inconvenience to the customer. Please
feel free to have the customer contact us at ###-###-####, Monday through
Friday, between the hours of 6a to 6p (PST) for further assistance.
Thank you,
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I did check with my bank, and I received the 25% refund as originally promised, within the timelines they had given meSome fine points: I was told there would be an email advising me of the refund; the said email was never sent, but I got spammed by the company insteadAs for my later phone calls, the line kept getting cut off, which is why they have no record of my calls: I managed to speak to one person after three attempts, but got cut off when they put me on holdThank you for your help in getting a response
Sincerely,
*** ***

Dear Revdex.com:
We are writing concerning the customer's complaint
We understand the customer wanted to receive his refund because he
refused his package. Due to the nature
of the complaint, the customer’s
account has been reviewed
The customer called our sales line on June **, 2014, to
place his order. Due to a system error,
the package did not ship until June **, and was delivered to the customer
on July *. At this point it was refused
by the customer. The customer was
refunded $on July **, when the package was received in our
warehouse. Under our Money Back Guarantee,
the customer has days to return the unit for a refund of the purchase
price. If the customer keeps the unit
for at least days of the days, we will return shipping both ways and
refund the product priceThe customer was not refunded shipping because he
refused the package and did not keep it for days. As a courtesy to the customer, on July **,
2014, he was refunded $Please allow two billing cycles for these refunds
to show up on the customer’s credit card
As a point of information, the customer has been refunded
in full
Please have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
for further assistance.
Thank you,
*** ***
Radiancy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received the replacement Unit and it makes the same clunking noise I would like to return it now for a refund I do not wish to wait for the special return window of 45-days when I can get a free return label Please consider granting a free return label Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The complaint is that we do not have a refund and at this time and after several complaints and following there processes they have yet to refund the money ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***