Racine Harley-Davidson, Inc.

Review: numerous safety issues. just to name a few they installed the wrong size rings on the engine pistons. the front forks leaked fluid and had to be repaired at another dealership the same day I picked up from racine harley on 4-23-15. I asked for a leak down test to be performed and on the workorder the front clyinder was less than 20% and rear ok. I was told by a HD engineer it should be at 9% or less. at this time I have engine light problems code 56.I called harley davidson tech support at [redacted] they gave me a reference number and they called racine harley davidson on 8-14-15. theyntalked to [redacted] the general manager at racine harley at that time [redacted] stated he would contact me at my home number and he did not. I called the 800 number again and spoke to a representative named john on 10-12-15 and he called racine harley again and left a message for [redacted] the GM at Racine HD.Desired Settlement: I want them to warranty there work and get the problem fixed.

Business

Response:

The customer was contacted immediately after receiving the letter dated 11/4/2015 and a service appointment was made to address the issue this customer referenced in his complaint.