Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] On Wednesday December **, I received an email from Rachel Cho Floral Design Inc expressing distress upon learning of my dissatisfaction with the floral order I placed on October **, This email contained an offer for a 50% refund of the price of my purchase and led me to believe that Rachel Cho was really invested in taking corrective measures to restore my trust as a customer However, in correspondence Rachel Cho sent to the Revdex.com, which was forwarded to me today, I was stunned to learn that Rachel Cho countered my complaint with the claim that their associate, Anya F [redacted] , sought and received my approval on October [redacted] before outsourcing my floral order to another florist This claim is shocking for reasons:- 1) it is not true; Anya F [redacted] did not contact me on October [redacted] before outsourcing the order (the first time I corresponded with MsF [redacted] was on October [redacted] when I called Rachel Cho to report my dissatisfaction) and 2) that Rachel Cho would put forward a claim that does not stand against available and verifiable evidence (there is no record of telephone or email correspondence in which I was contacted by Anya F [redacted] on October [redacted] after placing my online order to authorize delivery of a floral arrangement by an alternate florist) If I had indeed authorized the alternate florist, there would not have been any reason to file a complaint with the Revdex.com In fact, filing a complaint with the Revdex.com was the last resort after my email to MsF [redacted] dated October [redacted] went unanswered Just when I wanted to believe that Rachel Cho was truly interested in restoring my trust as a customer, their choice to respond with a (verifiably) claim only further reinforces earlier indications - that also form the premise for my initial complaint - of a business philosophy not wholly committed to delivering the value it promises to the customer.Thank you for your attention.Yours sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] On Wednesday December **, I received an email from Rachel Cho Floral Design Inc expressing distress upon learning of my dissatisfaction with the floral order I placed on October **, This email contained an offer for a 50% refund of the price of my purchase and led me to believe that Rachel Cho was really invested in taking corrective measures to restore my trust as a customer However, in correspondence Rachel Cho sent to the Revdex.com, which was forwarded to me today, I was stunned to learn that Rachel Cho countered my complaint with the claim that their associate, Anya F [redacted] , sought and received my approval on October [redacted] before outsourcing my floral order to another florist This claim is shocking for reasons:- 1) it is not true; Anya F [redacted] did not contact me on October [redacted] before outsourcing the order (the first time I corresponded with MsF [redacted] was on October [redacted] when I called Rachel Cho to report my dissatisfaction) and 2) that Rachel Cho would put forward a claim that does not stand against available and verifiable evidence (there is no record of telephone or email correspondence in which I was contacted by Anya F [redacted] on October [redacted] after placing my online order to authorize delivery of a floral arrangement by an alternate florist) If I had indeed authorized the alternate florist, there would not have been any reason to file a complaint with the Revdex.com In fact, filing a complaint with the Revdex.com was the last resort after my email to MsF [redacted] dated October [redacted] went unanswered Just when I wanted to believe that Rachel Cho was truly interested in restoring my trust as a customer, their choice to respond with a (verifiably) claim only further reinforces earlier indications - that also form the premise for my initial complaint - of a business philosophy not wholly committed to delivering the value it promises to the customer.Thank you for your attention.Yours sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]