Rachel Beauty Secret.com

I purchased from *** and printed my receipt for my recordsI noticed that I never received any follow up as to when my order would be shipped I proceeded to call a couple of days laterNo answerThe third day a voice recorded message came on indicating if any questions with your order please email to *** I emailed and still no responseI made another call and spoke to a person that sound just like the owner Rashel that I heard on her videos on the websiteOf course I could not confirm suchIn any event the person that answered said I had the wrong numberI called the exact number listed on the website each time with the same recorded messageI just want my product or an explanation as to why I haven't received it or even if the company is no longer shipping products please explainThank youI hope to get the matter resolved
Product_Or_Service: Botanical Cleanser Gel
Account_Number: Merchant: The Oaks S