Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have received only of the remaining items that were on back orderI received the toddler rails and changing station table on Sat Mar [redacted] and I was advised by manager John that the night stand was damaged during delivery to his storeI would like this complaint to stay open at least another 2wks until I receive the night stand which is the final part of my orderThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to add that we received our furniture a few days after the complaint was made and the delivery staff was very courteous and professional Additionally, John the manager called me to apologize for the delay with the delivery and the customer service issues John was very courteous and professional as well Further, Behrs has offered me more than fair compensation for the delivery delay and customer service issues, which I have accepted Overall, I am very happy with the stores response and will definitely shop there again as a result of their efforts to rectify the situation Thank you for all your help with this matter Sincerely, [redacted]
First, let me thank you for being our customerWe understand that you have several options when shopping for baby furniture and appreciate that you chose Behr'sOn April [redacted] we delivered all of the customer's furniture, which the customer accepted in good conditionPrior to the delivery, our store [redacted] contacted the customer directly and apologized for the delays with his order [redacted] also refunded the customer the delivery chargeFurther, we are evaluating our customer service procedures to continue to ensure that our customers have the best possible shopping experience at Behr'sThank you, again- Behr's
We delivered the customer's furniture on July ***, 2015, and the customer signed for the furniture in good conditionThe customer accepted the compensation that we offered
We spoke with our mutual customerWe apologized greatly for any inconvenience we caused herThe customer is correct that we told her the items were in stock when she placed her orderThat information was given to us by the manufacturer on the date the customer placed her order with usAfter discovering the delay, we contacted the manufacturer again, and the manufacturer's customer service supervisor explained that the person we spoke with when the customer placed her order was mistaken and that this item has been out of stock for some time and will not be in again until the middle of JuneWe assuredly had no intention of misleading the customer, but we were unfortunately given bad information by the manufacturerWe reached out to our mutual customer and explained to her what happenedWe apologized greatly and told her that we will update her with any new information the manufacturer gives usWe offered the customer compensation for her delays, and the customer was satisfied with the compensation we offered
Revdex.com:At this time, my complaint, ID [redacted] regarding Behr's Baby & Kid's Furniture has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have received only of the remaining items that were on back orderI received the toddler rails and changing station table on Sat Mar [redacted] and I was advised by manager John that the night stand was damaged during delivery to his storeI would like this complaint to stay open at least another 2wks until I receive the night stand which is the final part of my orderThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to add that we received our furniture a few days after the complaint was made and the delivery staff was very courteous and professional Additionally, John the manager called me to apologize for the delay with the delivery and the customer service issues John was very courteous and professional as well Further, Behrs has offered me more than fair compensation for the delivery delay and customer service issues, which I have accepted Overall, I am very happy with the stores response and will definitely shop there again as a result of their efforts to rectify the situation Thank you for all your help with this matter Sincerely, [redacted]
First, let me thank you for being our customerWe understand that you have several options when shopping for baby furniture and appreciate that you chose Behr'sOn April [redacted] we delivered all of the customer's furniture, which the customer accepted in good conditionPrior to the delivery, our store [redacted] contacted the customer directly and apologized for the delays with his order [redacted] also refunded the customer the delivery chargeFurther, we are evaluating our customer service procedures to continue to ensure that our customers have the best possible shopping experience at Behr'sThank you, again- Behr's
We delivered the customer's furniture on July ***, 2015, and the customer signed for the furniture in good conditionThe customer accepted the compensation that we offered
We spoke with our mutual customerWe apologized greatly for any inconvenience we caused herThe customer is correct that we told her the items were in stock when she placed her orderThat information was given to us by the manufacturer on the date the customer placed her order with usAfter discovering the delay, we contacted the manufacturer again, and the manufacturer's customer service supervisor explained that the person we spoke with when the customer placed her order was mistaken and that this item has been out of stock for some time and will not be in again until the middle of JuneWe assuredly had no intention of misleading the customer, but we were unfortunately given bad information by the manufacturerWe reached out to our mutual customer and explained to her what happenedWe apologized greatly and told her that we will update her with any new information the manufacturer gives usWe offered the customer compensation for her delays, and the customer was satisfied with the compensation we offered
Revdex.com:At this time, my complaint, ID [redacted] regarding Behr's Baby & Kid's Furniture has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***