R.A. Gray Plumbing, Heating and Air Conditioning, Inc.

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                                            To: 5909 7th St. NW                                                                                     Date: 4/29/15            Washington, DC 20011Reference ID #[redacted]C/O - [redacted]Dear [redacted],         Thank you for notifying us of the dent in your water heater. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. As per our conversation here is the $200 refund check that we agreed upon.        We hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely,Richard G[redacted], Jr.President/ OwnerR.A. Gray Plumbing & Heating