R. S. Boyers Heating & Air Conditioning, Inc.

I own property at Wintergreen and my HVAC was in need of replacement. I contracted with Wintergreen Resort Services HVAC team to replace my aging unit back in September 2015 with a mid-range Carrier heat pump system. Boyers is a sub-contractor of Wintergreen Resort Services and ultimately did the replacement. First, let me say the system is working properly...but these guys were a calamity from start to finish. The installers did not protect my wood flooring when bringing in the new system and left me a section of damaged floors in front of my HVAC closet in the main hallway -- divets and a deep, two-foot plus scratch. I have a security system that records when movement is detected and you can hear the installers talk about the scratches they left and how they should place Boyers' stickers over the dents in the casing to the unit itself. To boot, the indoor unit had dents and scratches on the outside with the Carrier emblem taped on (that quickly fell off form the vibration of the system) from being obviously broken off. After relying on Wintergreen Resort Services to work with their sub-contractor (Boyers) for almost a year to repair my flooring, nothing has happened. the scratch in my hallway still glares at me each time I visit. I have provided the vendor and make of the flooring and nothing has happened to date. I did get the dented metal casing replaced so my unit no longer looks like it fell off the back of a truck -- I guess I can consider that a win since I didn't know I was buying a scratch-and-dent unit to begin with. All this being said, my new system has functioned properly through its first winter and summer. However, the damage to my floors that could have been avoided by putting down cardboard (instead of a sheet), and the fact that a year has passed with no remedial action on their part is the reason I have rated a 1. My mistake was paying the invoice in full since now there is no incentive to make it right. Avoid, avoid, avoid.