R & R Insurance Services, Inc.

Thank you for your letter of December 22, 2016 regarding the above mentioned inquiry. R&R Insurance Services prides itself on providing superior customer service and appreciates the opportunity to respond to any notices of customer dissatisfaction. The policy in question was written through a...

specialty program designed for dental practices. This program is written by way of a broker, which means there is one additional channel for the information to flow through, which sometimes creates unanticipated delays. We deeply regret that our response time to the customer's request did not meet expectations. As of this writing, we believe that the issue in question has been resolved to the customer's satisfaction and the matter is now closed. If additional clarification is needed, please do not hesitate to contact me.